The Communications Division of the Washington State Patrol is the vital link between calls for assistance and emergency response by initiating courteous and timely action around the clock.

Job Requirements Conditions of Employment Openings & Applications Profile and Self-assessment	Benefits & Structure Training & Assignments Keyboard/Typing Test Sites WSP Recruiters & Schedule

 
WHAT WE DO

A Communications Officer's Mission and Responsibility

• Receive, relay, and dispatch emergency calls for service.
• Dispatch services provided to line troopers and other state agencies.
• Provide assistance to the public via telephone or in person.
• Answer emergency 9-1-1 calls.
• Utilize computer-aided dispatch (CAD).
• Work with other law enforcement agencies and communications centers.

 
JOB REQUIREMENTS

Minimum Requirements:

• Graduation from high school or GED equivalent.
• Minimum keyboarding/typing skill of 35 wpm net. (Documentation of 35 wpm must be submitted prior to taking the written and performance examination.
  (See Statewide Keyboard/Typing Test Sites.)
  
• Be at least 18 years of age.
• Agree to Conditions of Employment.

Desirable Qualifications:

• Previous dispatch experience.
• Computer skills and/or experience in computerized dispatching.
• Customer service experience and professional telephone skills.

Background

All Washington State Patrol applicants are subject to background investigations, including a polygraph examination, because of the nature of the work and the security requirements. When a polygraph is offered to an applicant, they must bring with them a certified copy of their driving record from the Department of Licensing ($5) to the polygraph appointment. See the Employment Requirements (Personal Background Evaluation) form for more information.

 
OPENINGS, APPLICATIONS & TESTING

Openings and Applications:

When a communications officer job is open, it will be listed below and linked to the job announcement. All requirements and details for applying will be included in the announcement.

Currently Hiring:

Communications Officer 2 

Communications Officer 1 

Communications Officer

Communications Officer Assistant   (Bellevue & Marysville Only)

Applying:

The application process is now available on line by clicking on the job you are interested in above or by going to the WA State Department of Personnel website. To talk to a recruiter at Headquarters, call 1-800-888-8384 or (360) 704-2300. Recruiters for communications officers and troopers are also available statewide.

You may prefer writing to us at jobs@wsp.wa.gov or

Washington State Patrol
General Administration Building
Human Resource Division
210 11th Avenue SE, Suite G-12
PO Box 42620
Olympia, WA 98504-2620

Testing:

A candidate must successfully complete each level of the testing sequence below before moving to the next. Additional tests will also be cited on each job announcement.

A typing certificate (document, certificate, or signed test results) indicating your ability to type 35 wpm net (total words typed minus errors) must be submitted prior to taking the written/performance examination. (See Statewide Keyboard/Typing Test Sites.) Typing tests must have a signed cover letter or typing certificate from the place where you took the test, indicating business name, date, and a call back number. On-line tests are not acceptable.

Step 1 consists of a written examination designed to evaluate an applicant's potential to be successful as a communications officer. (You may wish to review the profile and self-assessment for communications officers.)

Step 2 consists of an oral interview that requires the applicant to formulate responses to questions concerning general knowledge, experience, and abilities.

Step 3 consists of the following:

• Pre-employment polygraph examination.
  
• Background investigation.

TRAINING & ASSIGNMENTS

Training:

A communications officer is primarily trained on the job with a lead worker in the local communications center. The training includes:

• Orientation training
• Computer Aided Dispatch (CAD)
• Call processing
• Radio Procedures
• Area familiarization and ride alongs
• ACCESS certification

Additional training is conducted at the Washington State Patrol Academy in Shelton.

There are eight Washington State Patrol communications centers located at each district headquarters, which have available positions for communications officers who are eligible to transfer after one year of service.

Benefits:

• Complete set of work uniforms furnished by the department.
• Retirement plan.
• Life insurance and medical, dental, and hospitalization programs subsidized by the state.
• Annual vacation leave accrued at one day a month, increasing with longevity.
• Sick leave accrued at one day a month.

Salaries:

Communications officers are promoted to the Communications Officer 1 position after successfully completing their one-year training and probationary period.

Rank Structure:

An excellent career path is also available for those who wish to become involved in training and management:

• Communications Officer Assistant
• Communications Officer (Dispatcher)
• Communications Officer 1 (Dispatcher with one year of experience)
• Communications Officer 2 (Lead Operator, Trainer)
• Communications Officer 3 (Shift Supervisor, Training Officer, CAD Coordinator)
• Communications Officer 4 (Center Manager, Training/Recruiting Coordinator)
• Communications Officer 5 (Assistant Communications Division Administrator)
• Communications Division Assistant Administrator
• Communications Division Administrator