- I filed over the Internet, but I got a message
that says "Sorry, all lines are busy now. Please connect later." What does this mean?
You will get this message if the web server is at its maximum capacity just as if you got a busy signal if you were filing over the telephone and the incoming lines were all in use. When this happens, wait a few minutes and try again.
- I got a message that told me "Social Security
Number not found". What's up with that?
There is no claim on file for you because:
- You keyed an incorrect social security number, -or-
- You haven't filed an application for unemployment insurance benefits, either by telephone or online, -or-
- You filed your application online and it hasn't been processed yet
- When I was completing the Internet Weekly Claim, I got this message:
"Sorry, your previous input has already been processed. You cannot back up
the application." What happened?
You tried to go back to a previous page using your browser's "Back" function. Once you've completed the information on a page and go to the next page, you cannot go back. If you've made a mistake, the best thing to do is disconnect and start over.
- As I was completing my weekly claim, I got this message: "Our records indicate that you worked last week, is this correct?" How do you know if I worked last week or not?
This means that when you filed your application for unemployment insurance the previous week, you told us that you worked during the week you applied. Or you reported you worked when you filed your weekly claim for last week and indicated you would be working this week. When that happens, we expect you to report earnings when you file your weekly claim for the week. You will get this message when those earnings are not reported. Remember, you are always claiming benefits for the week that just ended, midnight Saturday.
- My claim was accepted, but I got a message that there was a question
on my claim. What should I do?
You must provide the requested information. If you do not, your payment may be delayed, or benefits may be denied. You must call the
Claims
TeleCenter by Friday of the week you filed your claim (except when a state holiday falls on a Friday) to avoid "conditional payment". We will deny your benefits if you do not respond within 10 days and you will be responsible for repaying any overpayment of benefits.
- I tried to file my weekly claim but all it gives me is the option to change
my address. What's going on?
- You have already filed for the week -or-
- Your claim is not current -- you did not file a claim for benefits last week, -or-
- You are an ILWU (International Labor Workers Union) member working for PMA (Pacific Maritime Association).
- Your claim has expired (it has been more than one year since you first filed it -- see above.
- I am not being given the option to restart my claim on line. Why?
- Because your claim is current or you already restarted your claim during this week , -or-
- It is after 3:00 PM on Friday -- The Automated Claims Line and Internet reopen options are available 24 hours a day beginning Sunday at 12:01 a.m. through 3:00 p.m. of the last business day of the week (usually Friday, unless it is a state holiday)., -or-
- Your claim has expired (it has been more than one year since you first filed it -- see above). A claim is good for one year. You need to file a new claim if it has been more than one year since you filed an application for unemployment benefits. You can return to go2ui.com to file a new claim, or call the Unemployment Claims TeleCenter at 1-800-318-6022 to file by telephone.
- So when can I use the Weekly Claims Line or the Internet
to reopen my claim?
Reopening on the Internet:
- If it has been more than four weeks since you last filed a weekly claim, you can use the Internet to reopen your claim.
- If it has been four weeks or less since you last filed a weekly claim, call the TeleCenter at 1-800-318-6022 and choose option #2 to reopen your claim or option #7 to speak to a Claims Specialist to reopen your claim for you.
Reopening with the Automated Claims Line:
- If you want to reopen your claim for the current week, call 1-800-318-6022 and select Option #2 to reopen your claim.
- If you want to reopen for a previous week, and it is during normal business hours, call the TeleCenter and select Option #7 to speak to a Claims Specialist. We may deny your request unless you show good cause for failing to reopen on time.
The Automated Claims Line and Internet reopen options are available 24 hours a day beginning Sunday at 12:01 a.m. through 3:00 p.m. of the last business day of the week (usually Friday, unless it is a state holiday).
- Why won't the system let me change my address?
- An address change has already been filed this week, -or-
- It is after 3:00 pm the last working day of the week.
You can submit only one address change during a calendar week. The Automated Claims Line and Internet address and telephone number change option is available 24 hours a day beginning Sunday at 12:01 a.m. through 3:00 p.m. of the last business day of each week (usually Friday, unless a state holiday). Whether you use the Automated Claims Line or the Internet, you will follow similar steps.
If you miss the deadline to file your address change, call the Unemployment Claims TeleCenter and choose option #7 to speak with a Claims Specialist.
- I've forgotten my PIN. What should I do?
You will need to call your
Claims TeleCenter to have your PIN reset.
We will verify your identity during the course of that telephone call.
- How can I verify that I got paid?
Use the telephone
Weekly
Claims Line or the online weekly claims line at www.go2ui.com to get the payment information, but be sure to wait for 24 hours after filing your weekly claim.
- What do I do if I didn't report my earnings, or if I incorrectly reported them?
Call the
Unemployment Claims TeleCenter for assistance as soon as possible.
- When do I report my holiday pay?
Report the holiday pay when you claim the week in which the holiday occurred. Do not wait until you are paid for the holiday to report it.
- Do I need to report vacation pay?
If it is accrued vacation pay and there are no specific dates attached to it you don't need to report it. However, if your vacation pay was for specific days, it is deductible and you need to report it. Be sure to report it for the week or weeks in which the vacation days occurred. If you are in doubt or have any questions, call the Unemployment Claims TeleCenter for assistance.
- Why didn't I hear/see "Your claim has now been accepted" after I completed my claim?
- You hung up the phone or disconnected too early, -or-
- The phone line or Internet connection disconnected you.
If your claim was not completed the first time, the system will allow you to start over and file again. If there is any doubt about whether the claim was accepted, you should try again. If your claim was accepted the first time, you won't be able to file again for the same week.
- When should I file my weekly claim?
Anytime between 12:01 AM Sunday and 5:00 PM the last working day of the week which is usually Friday except for state holidays.
- Do I have to go through the instruction pages every single week I want to file my claim?
No. If you feel you are thoroughly familiar with the instructions and don't need to go through those pages any more, you can bypass them and go directly to the Continued Claim process by clicking on the "Reopen Your Claim" or "Change Your Address" links on www.go2ui.com. Either of these will take you to the same Welcome page as going through the instructions. .
- What is the difference between filing my weekly claim over the phone and filing it on the Internet?
There is no real difference between the two. It is the same application and works the same way with the same information. When you use the telephone you hear the questions; when you use the Internet you see the questions. Both systems process the information you provide into the same database.
If you can't file your weekly claim because of an issue with your claim (for example, claim not current, no claim on file, already filed, etc.) using one process, you won't be able to do it using the other one.
However, if only one of the systems is down due to a system specific problem (phone outage, network problems with the Internet, etc.), you will usually be able to file using the other system.
- Why did I get a paper claim form in the mail?
Did you file a paper claim form for the last week or weeks to get caught up? When you submit a paper claim form, our computer system is designed to send you a new paper claim form for the following two weeks. If you have been told to use the paper claim forms to file your claims, continue to do so. Please disregard the paper claim forms if you plan to file your weekly claim by using the Internet at www.go2ui.com or the
Weekly Claims Line.
If you file electronically, you will get your benefit payment faster.
- What is on my 1099 form?
The amount shown on 1099-G form is the total amount of unemployment benefits paid to you during the previous tax year. We mail you a 1099 form so you can file your federal income tax return. The figure includes all benefits paid to you, even those which you may have paid back to the department because of an overpayment, etc. If you have repaid benefits which you received in error, you do not have to include the amount repaid in the total you report to the Internal Revenue Service on your tax return.
- When can I get my tax (1099) info?
In January, we began mailing Form 1099-G (Statement for Recipients of Unemployment Compensation Payments) to each person who was paid unemployment insurance (UI) during the previous calendar year.
From January through April 30, you can also get your tax information by calling the
Unemployment Information and Weekly Claims Line at 1-800-318-6022 and choosing option #5, or by logging on to the Internet at Internet Continued Claims. If you were issued more than one 1099-G, you will hear a total amount that includes all 1099-Gs.
- Don't I need a paper copy of my 1099 to send in with my tax return?
No. The IRS does not require a copy of the form. All you need to do on your tax return is enter the dollar amount of benefits paid to you.
- Who do I call if I need more assistance?
Call your
Unemployment
Claims TeleCenter.