HomeUser SupportFAQs

Are JobNet/TAXIS converted records considered TAXIS records and therefore unable to merge because the system recognizes them as TAXIS/TAXIS records? (05/22/07)

Converted TAXIS records are considered TAXIS records and can not merge. We initially received a full dump of TAXIS created Employers when SKIES went into production. From that point forward, records are received through the regularly scheduled interface. That is the difference between converted TAXIS and interface TAXIS. All still originated from TAXIS.

What about data conversion records (not specified as JobNet)? Are they TAXIS records and cannot merged – or – can they merge? (05/22/07)

As long as the originating system was not TAXIS or through the interface with Go2Worksource.com, the system allows them to merge.

How to keep other counties, WDAs, people, from having access to a particular office or area’s employer record? (05/22/07)

Currently, there is no policy or statewide practice to prohibit WDAs from sharing an employer record. This concern will be presented at the next SKIES Change Control Board meeting to assist with identifying the appropriate entity for resolution.

Password

How do I change my password? (03/04/03

Go to the Staff Functions Menu at the top of the main SKIES screen. Select Change Password. Follow the Change Password instructions and Submit. A pop up message will say “You have successfully changed your password”. Click on the Blue Exit Door to exit the Change Password screen and return to the SKIES Welcome screen.

When I try to log on to SKIES I get a message that my Logon ID/Password is Invalid. What to do? (03/04/03)

Call the SKIES Help Desk @ 360-438-4690 (or 1-800 331-5650 for Non-Employment Security Staff). The Help Desk will reset your password If your office is located in a Centralized WDA, (Seattle-King County; Northwest; Southwest; and Spokane). If your office is located in any other WDA, call your local WDA Security Administrator.

Provider Search

The Employment Plan/Employ Plan/Services Tab/Provider Service field Find feature on the overlay screen does not display. Why? (06/17/03)

To search for Provider name in the Find field, first type “Yes” or “No”, enter the wildcard (%) adding no spaces, then type at least a portion of the provider name; for example, type YES%COLLEGE%, select STATEWIDE, click Apply. If you still cannot find the Provider you need in the Statewide list or the local list, then contact your WorkSource Delivery Area System Administrator to have them update you local WDA listing.

Correspondence

How can I create Correspondence Templates? (06/17/03)

Prior to creating templates it is necessary for staff to be assigned a “correspondence role’’ by their local Access Approver. When the role is assigned, click  Administrative in the menu bar and select Correspondence. An automated tutorial is available Inside SKIES web page that gives direction on how to develop a template. Find the first section called Guides and Desk Aids, select Screen Viewlets, then select Create Correspondence.

Duplicate Records

How do I delete a duplicate Job Seeker Record or change an incorrect SSN#? (06/17/03)

A Job Seekers record cannot be deleted from SKIES.   However, the SSN# may be changed by double clicking in the SSN# field.  In doing this a pseudo SSN# will automatically be assigned to the incorrect Seeker record.  It is necessary to document the action that has been taken in both of the Seekers record for future reference.  Record information in the Notes Icon.

City/State/Zip Error Message

Saving data in Job Seeker or Employer screens produces the error message: “City, State & Zip Code invalid”. Why? (06/17/03)

Go to Mailing Address and Street Address fields, delete information that is in city, state, county, and zip code fields. Then, click on the drop down box next to the zip code field; enter the zip code followed by the % (Wildcard) in the Find section of the overlay screen and click Enter. This will automatically populate city, state, county and zip code in mailing address and street address fields.  Follow the same process in both Job Seeker and Employer screens.

SKIES Connection

All I get is a gray screen when I access SKIES. Why?

When staff change computers, it may be the J-Initiator was not re-installed on the new computer. Go to desktop, click Start button and select Programs. Look for J-Initiator 1.3.19.   When J-Initiator is not displayed, go to www.wa.gov/esd/skies. Click Software Tab, then click J-Initiator link and answer the questions and allow a few minutes for J-Initiator to download. If it appears that you don’t have appropriate permission from your local area network to download software, it will be necessary to contact an Information Technician for assistance.

CACHE

How do I clean out the CACHE? (06/17/03)

Go to your Desktop and click Internet Explorer, then Tools in the toolbar and select Internet Options.  In the Internet Option window, click on the Delete button for Temporary Internet Files (CACHE).

Job Orders Master List

How do I bring up a master list of job orders for a particular area? (06/17/03)

This may be done at two different places in SKIES. Go to Reports/Case Management/Query: Employer/Query Type: Job Orders with or without Employer Name. You may Run the Query and bring up Job Orders in a WorkSource location or double click in Worksite City field and type in a location using the wildcard (%) in the Find box of the overlay screen; click Find, click Run Query. Acrobat Reader will engage and display the report on your screen. You can then use the print command to print what you are seeing on the screen. You may also go through Binocular/Job Order/Select an Office Name or WDA/Job Status- select Open/Execute Query. This method will not produce a printable report. To refine the search, insert an O*NET code or highlight a particular industry and then Execute Query. This is view only on your computer screen.

Printing

Acrobat Reader is not printing. Why? (06/17/03)

This is a typical complaint of a user that left their SKIES application open and went to some other feature on their computer such as their email or a WORD document. That action caused a disconnection to the automated print command in SKIES.  To keep this from happening again, go to your Desktop, select Internet Explorer.  Then click on Tools menu in the toolbar and select Internet Options. Now, click on the Advanced tab and find the phrase "reuse windows for launching shortcuts". If the box next to this phrase is checked, it needs to be unchecked so SKIES will retain the print command. Click on Apply, then click OK.  Then, restart your SKIES session and you should not loose printing capability. 

Name Search

I cannot find a seeker or employer. The Execute Query message says “there is no such Seeker” or “there is no such Employer” or “there is no such Provider”.  Why? (06/17/03)

Conduct a wildcard search using the "%" Percent Sign. Enter the first two letters of a name or the first two digits of a number followed by the % (Wildcard).  Select from the list displayed and locate the Seeker or Employer or Provider you are looking for.

ONET/NAICS Codes

I cannot always think of the right word to put into the field to find the right ONET or NAICS code.  Is there an easier way to do this? (06/17/03)

The web sites listed below are both excellent resources and make the word search faster and easier when you don’t know the correct word to use for your search of an ONET or NAICS code.

ONET (http://www.onetcodeconnector.org/)
NAICS Search (http://www.naics.com/search.htm)