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Procedure for customers
wishing to opt in or opt out of data sharing
The requirements in ESD Policy 4013,
Data Sharing, for changing a customer’s data share
option requires that customers who request a change in
their data share option have their identity verified by
staff, and that once the option is changed in SKIES,
staff must enter a note which documents the change.
Please refer to the Data Sharing Policy 4013 at
http://www.wa.gov/esd/policies/documents/4013.htm
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American Recovery &
Reinvestment Act (ARRA)
Please refer to the following
documents to ensure accurate
and timely performance reporting and proper use of the
SKIES service descriptions that feed the ARRA
performance measures:
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ESD Initiatives Workgroup
The WorkSource Integration Initiative
, launched in the fall of 2008, aims to improve service delivery
by WorkSource partners by clarifying roles and making the system
more seamless and less fragmented. In an effort to improve
services to customers, ECDD formed an ESD Initiatives workgroup
to conceptualize and develop a customer service delivery flow
with a clearly defined set of minimum service standards.
This work is being led by
a team of area directors with input from front-line staff that
work with the customers. The customer service flow has two
distinct components, a redesigned front-end service delivery and
a process for continuous engagement for job seekers that would
benefit from a higher level of engagement. These initiatives
support the agency's strategic goals for identifying customers
that can most benefit from intervention strategies and assist in
the development of career ladders and employment pathways. The
service strategy is for staff to triage customer needs, provide
those services that meet the immediate customer need, and to
enhance services to customers that need a more intense menu of
services including skill development and follow up. As our
customer demand changes, we need to be more efficient in how we
provide our services.
Initiatives Workgroup Products
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Guides |
Screen Viewlets
The Screen Viewlets are provided by
Pacific Mountain Workforce Consortium. They were created to assist
SKIES Users in learning the application.
Program Editor Role
I have the Program Editor Role, now what do I do?
Exception Reports
Read all 10 Exception Reports, as well as the Date
Exceptions by WDA. |
WIA/WTW/TAA
Participant Summary Report
The WIA/WtW/TAA Participant Summary Report provides performance
measure pre-indicators. It can be used as a monitoring tool to allow
program managers and planners to see job seeker results at exit by
Program Type, Location and Date range.
WIA/WTW/TAA Activity
Tracking User Guide
The Tracking User Guide
provides regions, offices and staff with information on
the status of services and activities for participants
being served by their region, office, etc. It is a tool
allowing local offices to plan and monitor participant
services and activities. |
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Desk Aids |
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Jobs
Conduct a Job Match
Make a Job Referral
Maintain Job Orders
Create a New Job Order
Employers
Find Employer Records
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Record
Record Seeker Services
Record a Hire
Record Mass Hires
Other
Group Services
Schedule an Appointment
Documenting Disabilities
Offender Employment Services
Homeless/Runaway
WorkFirst Career Services
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TAA Enhancements |
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For technical assistance with the
Trade Act program, contact
Susan Jackson,
360-438-4703. For entitlement questions,
please call the TRA Unit at 360.902.9505.
For questions about petitions, contact Randy Bachman at
360.438.4138.
Please call
the SKIES Help Desk only when you have problems with system
performance or data issues, or if you can't access the SKIES
system. |
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Logon to SKIES |
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Outside
the Firewall
 
Inside
the Firewall
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Change Password
SKIES System Hours
Mon/Fri 6AM/8PM
Saturday 6AM/2PM |
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WorkSource
Offices
