STATE OF WASHINGTON
EMPLOYMENT SECURITY DEPARTMENT
WORKFORCE INVESTMENT ACT
POLICIES AND PROCEDURES
NUMBER:  4030
DATE:  06-16-00 Revision

This document has been formatted for use on this web site. It contains hyperlinks that enable the user to jump directly to specific areas within the document or to related documents. The information and guidance it contains has been revised and new sections have been added. There are definitions for terms that may be unfamiliar. This communication applies to ESD staff, as well as agencies or organizations who have signed Memorandum of Understanding (MOU) with the local Workforce Development Councils (WDCs), who have signed data sharing agreements with ESD, staff have completed SKIES training and have signed a notice or oath of confidentiality.

BACKGROUND | POLICY | PROCEDURES | DEFINITIONS | REFERENCES
SUPERSEDES | WEB SITE | DIRECT INQUIRES TO

SUBJECT:  Services for Veterans

ORIGINATOR:  WIA Title III (Wagner-Peyser) (Veterans’ Services Unit)

BACKGROUND

In 1933, the United States Employment Service was established under the Wagner-Peyser Act. The key features of the Act were federal matching funds for the operation of State Employment Offices, federal supervision of operations, state administration of the service, and special provisions for employment services for Veterans.

Since that time, legislation has been enacted that increased the benefits and entitlements for Veterans. The Employment Security Department (ESD) currently operates a variety of programs serving Veterans. These programs include, but are not limited to:

  • The Local Veterans' Employment Representative (LVER) Program (see Policies and Procedures communication number 4031).

  • The Disabled Veterans' Outreach Program (DVOP) (see Policies and Procedures document number 4032).

  • The Federal Contractor Job Listing Program (FCJLP) (see Policies and Procedures document number 4034).

This Services for Veterans Policies and Procedures communication provides the guidelines for the effective operation of the above programs and the employment and training services provided to Veterans by ESD.

POLICY

It is the policy of the Employment Security Department (ESD) that all local service delivery sites utilizing Local Veterans' Employment Representatives (LVERs) and Disabled Veterans’ Outreach Program (DVOP) specialists provide Veterans and eligible persons the maximum employment and training opportunities. This policy is accomplished by giving Veterans and eligible persons priority in the provision of employment and training services.

It is also the policy of ESD to refer qualified Veteran applicants to job openings and training opportunities in the following order of priority:

  1. Special Disabled Veterans;
  2. Veterans of the Vietnam Era;
  3. Disabled Veterans; and
  4. All Other Veterans and Eligible Persons.

PROCEDURES

Responsibilities of the WorkSource Operations Division
Responsibilities of the Local Service Delivery Sites

Responsibilities of the WorkSource Operations Division

The WorkSource Operations Division's Veterans' Services Unit is the program manager for interpreting all federal laws and regulations pertaining to services for Veterans and for developing ESD policies and procedures.

This includes negotiating the annual Veterans’ performance standards; monitoring compliance with standards and requesting corrective action; and preparing the funding agreement for the provision of services for Veterans. The unit also negotiates with the U.S. Department of Veterans' Affairs and other Veterans' organizations for the out stationing of DVOP personnel as required by Title 38, United States Code, Chapter 41. Additionally, the unit serves as a liaison with federal, state, and local Veterans' organizations to clarify, answer, and assist in resolution of employment and training issues related to Veterans.

Finally, the Veterans' Services Unit provides technical assistance and training to the LVERs, DVOPs, and other staff as necessary.

Responsibilities of the Local Service Delivery Sites

Local management is responsible for all services for Veterans within their respective offices. This includes the development, maintenance, and publication of written local policies and procedures that provide guidance in the conduct of services for Veterans by all point-of-service staff. The local policies and procedures include, but are not limited to, the specific methodology that will be employed to ensure Veterans receive preference in employment and training services, including automated file search and job referral activities. Local management is encouraged to work with the LVER to develop the local policies and procedures.

The service delivery model utilized by the Department emphasizes services through the Inverted Pyramid model. The inverted pyramid provides multiple points of entry for services including self-service, facilitated self-service, and group services as well as one-on-one services. This service delivery model is used to provide services to Veterans.

The basic Labor Exchange services that are available at local service delivery sites are those services that are universally available to any customer who chooses to access the system. They are job seeker listings (résumés and work registrations); job opening listings (unsuppressed and suppressed job orders); job referrals (self-referrals and staff-referrals); intake/triage (needs assessments); referral to other services (programs and partners); and providing Labor Market information.

Point-of-service staff are to make every reasonable effort to refer qualified Veterans and eligible persons before referring a qualified non-veteran.

DEFINITIONS

  Veteran | Vietnam-Era Veteran | Disabled Veteran
Special Disabled Veteran | Eligible Person | Persian Gulf

  1. Veteran - A person who:

  1. Served on active duty in the Armed Forces for a period of more than 180 days and who was discharged or released therefrom with other than a dishonorable discharge;

  2. Was discharged or released from active duty because of a service-connected disability; or

NOTE:  The term "active duty" (or active duty military, naval, or air service) means full-time duty in the Armed Forces, other than duty for training in the reserves or National Guard. Any period of duty for training in the reserves or National Guard, including authorized travel during which an individual was disabled from a disease or injury incurred or aggravated in the line of duty, is considered "active duty".

  1. As a member of a reserve component under an order to active duty, served on active duty during a period of war or in a campaign or expedition for which a campaign badge is authorized and was discharged or released from such duty with other than a dishonorable discharge.
  1. Vietnam-era Veteran - A Veteran (see definition above) any part of whose active military, naval, or air service was on or after February 28, 1961, and on or before May 7, 1975.
       

  2. Disabled Veteran - A veteran (see definition above) entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the U.S. Department of Veterans’ Affairs for a disability rated at less than 30 percent and who is not classified as a Special Disabled Veteran, or a person who was discharged or released from active duty because of a service connected disability.

  3. Special Disabled Veteran - A Veteran (see definition above) entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the U.S. Department of Veterans’ Affairs for a disability:

  1. Rated at 30 percent or more; or

  2. Rated at 10 or 20 percent in the case of a veteran who has been determined by the U.S. Department of Veterans’ Affairs to have a serious employment handicap under Chapter 31, Training and Rehabilitation for Veterans with Service Connected Disabilities; or

  3. A person who was discharged or released from active duty because of a service connected disability.

  1. Eligible Person - An applicant who is the spouse of:

  1. Any person who died of a service connected disability;

  2. Any member of the Armed Forces serving on active duty who, at the time of application, is listed by the appropriate Secretary in one or more of the following categories for a total of more than 90 days: missing in action, captured in line of duty by a hostile force, or forcibly detained or interned in line of duty by a foreign government or power; or

  3. Any person who has a total disability permanent in nature resulting from a service connected disability, or who died while a disability so evaluated was in existence.

  1. Persian Gulf - Reservists who were called to active duty status during the Persian Gulf campaign and who were discharged or released from duty with other than a dishonorable discharge. Reservists must have been in active status for 90 days.

REFERENCES

The Workforce Investment Act (WIA) of 1998, Public Law 103-152 (WorkSource); the Wagner-Peyser Act as amended by WIA (Labor Exchange); Title 38, United States Code (USC), Chapters 41 and 42 (Veterans); and the Code of Federal Regulations (CFR), Title 20, Chapter V, Part 652, Subpart B, and Chapter IX, Parts 1001 and 1005 (Veterans).

SUPERSEDES

This communication cancels and supersedes Policies and Procedures document number 7011, dated August 19, 1988.

WEB SITE

http://www.wa.gov/esd/policies 

DIRECT INQUIRIES TO:

Chip Kormas
Employment Security Department
Employment and Career Development Division
P.O. Box 9046, Mail Stop 6000
Olympia , WA 98507-9046
E-Mail: ckormas@esd.wa.gov            
Telephone: (360) 438-4068
Fax: (360) 438-4014

 

 
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