Top Ten O*NET Skills Needed for
Benton/Franklin Service Delivery Area's Occupations with the Most Jobs

Prepared October 29, 1999

Ranking

O*NET Skill Needed

Description of Skill

1.

Speaking

Talking to others to effectively convey information

2.

Active Listening

Listening to what other people are saying and asking questions as appropriate

3.

Service Orientation

Actively looking for ways to help people

4.

Mathematics

Using mathematics to solve problems

5.

Writing

Communicating effectively with others in writing as indicated by the needs of the audience

6.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents

7.

Social Perceptiveness

Being aware of others' reactions and understanding why they react the way they do

8.

Problem Identification

Identifying the nature of problems

9.

Information Organization

Finding ways to structure or classify multiple pieces of information

10.

Information Gathering

Knowing how to find information and identifying essential information

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Top Ten O*NET Knowledge Areas Needed for
Benton/Franklin Service Delivery Area's Occupations with the Most Jobs
Prepared October 29, 1999

Ranking

O*NET Knowledge Needed

Decription of Knowledge Area

1.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

2.

Mathematics

Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their applications

3.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

4.

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, stenography and transcription, forms design principles, and other office procedures and terminology

5.

Sales and Marketing

Knowledge of principles and methods involved in showing, promoting, and selling products or services. This includes marketing strategies and tactics, product demonstration and sales techniques, and sales control systems

6.

Economics and Accounting

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

7.

Production and Processing

Knowledge of inputs, outputs, raw materials, waste, quality control, costs, and techniques for maximizing the manufacture and distribution of goods

8.

Education and Training

Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

9.

Food Production

Knowledge of techniques and equipment for planting, growing, and harvesting of food for consumption including crop rotation methods, animal husbandry, and food storage/handling techniques

10.

Communications and Media

Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media

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Projection's of
Benton/Franklin Service Delivery Area's Top Ten Occupations
Based on Annual Openings
Prepared October 29, 1999
Base-year employment 1998 with projections to 2008

Occupational Title

Est. Employment

Total Openings

Annual

1998

2008

Growth

Replacements

Openings

Farm Wkrs, Food & Fiber Crops

6572

6589

17

2

181

183

Salespersons, Retail

2847

3450

603

60

90

150

Cashiers

1682

1940

258

26

73

99

Comb Food Prep/Serv Wkrs

1284

1314

30

3

65

68

Teachers, Secondary School

1144

1406

262

26

34

60

General Mgrs & Top Execs

1702

1915

213

21

36

57

Helpers & Laborers, NEC

1318

1434

116

12

44

56

Managers & Administrators,NEC

1288

1553

265

27

27

54

Waiters & Waitresses

1065

1045

-20

-2

54

54

General Office Clerks

2138

2169

31

3

49

52

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