Help Desk

	WorkSource Help Help Desk

Do I need to enable cookies on my computer in order to use WorkSource Washington?

Yes. A cookie is a small piece of information that is stored on your computer. WorkSource Washington uses cookies to store your saved search results and a randomly generated session identifier. These cookies do not contain any personally identifying information, can only be read by our server, and are deleted at the end of your log in session.

If the Prospects Folder or Login functions aren't working, or if you keep getting a message about a cookie, or if your computer is timing out, this can usually be fixed by enabling cookies. Most browsers allow you to select whether cookies are accepted or not. Use the About Your Browser page to determine whether or not cookies are enabled on your computer. For instructions on how to change your cookie settings, see How do I Enable Cookies in my browser?. See GetNetWise for more troubleshooting information.

How do I clear my cache?

After a web site is updated, it may become necessary to delete the temporary Internet files (cache) from your computer. This will delete outdated website pages stored on your system and will allow it to except new version updates. If your computer is timing out, you may need to enable your web browser cookie settings and/or clear your cache. For instructions see How to Clear your Cache. See GetNetWise for more troubleshooting information.

What do I do if I forget my User ID or password?

If you forget Your User ID: In most cases, you may use "Recover User ID" to have your User ID sent to your e-mail account if you previously added a "Secret Word" to your account and we have a valid e-mail address for your account. If you registered prior to December 11, 2007 and have not yet added a "Secret Word" to your account, you will need to contact the WorkSource Help Desk by calling (360) 438-4123 during business hours (Monday - Friday, 8AM to 5PM) to request your User ID.

The security of your personal information is our highest priority so it will be necessary for Help desk staff to verify your identity before releasing your User ID. You may be asked to verify your SSN, mailing address, email address and/or past employment information or you may be required to show your Identification card to your local WorkSource office representative, if verification cannot be made over the phone.

If you forget your Password: If you are trying to login and discover that you have forgotten your password, click on the ‘Forget Your Password’ link, enter your User ID and click Recover Password. Your password will be sent to your e-mail Inbox if you have entered an e-mail address when you registered. If you change your email address, please remember to update your registration, keeping your information current is essential in order to maintain communications.

If you do not have an email account and would like to have one, each of the services listed below offers free e-mail accounts accessible through any computer connected to the Internet. It only takes about 15 minutes to sign up and get your email account.

Yahoo | Hotmail

What do I do if I know my password, but am having trouble logging in to Go2WorkSource?

Remember, all passwords are case-sensitive, so when logging in, you must enter your password the way you entered it originally, in upper or lower case letters. If the Prospects Folder or Login functions aren't working, or if you keep getting a message about a cookie, this can usually be fixed by enabling cookies.

If you have checked your browser settings and are still experiencing this problem, you may need to contact Helpdesk staff for further assistance. To contact the Help Desk, click on Contact Us in the blue menu bar at the top of the page.

What do I do if I am having trouble posting a resume or searching for jobs?

If you are having a problem posting your résumé or using the job search functions, please review the Quick Guide Directory for detailed instructions for posting resumes and searching for jobs. If you need further instructions, contact the Help Desk by clicking on Contact Us in the blue menu bar at the top of the page.

How do I save a job to the Prospects Folder?

How to save jobs to your Prospects Folder:

Your search for jobs may produce some you would like to apply for or save for review later. When conducting a Quick Search or an Advanced Search from the Job Seeker Homepage or from the results of a Saved Search or Job Scout, look at the top and bottom of the page for the option to Save to Prospects Folder.

From the Search Results screen, click on a Summary Statement of interest. You will be re-directed to the Job Detail.

You will have the option to "Save to Prospects Folder and Return to Search Results", at the top and bottom of the screen.

You can access your Prospects Folder at any time by clicking the Prospects Folder Icon at the top of your screen. *Note - Remember, you must be registered and logged in to access the Prospects Folder.

How do I find out-of-state personnel offices through out the country?

StateInformation.com is a resource for state information when locating out-of-state government web sites for the entire United States. By selecting a state from the locator, you will be able to view all of that state’s government web site information.

I would like to have general contact information for Employment Security Department services.

See the Employment Security Department Web site.

What are the browser requirements for using the WorkSource web site?

The WorkSource Web Site was designed for browsers that support HTTP 1.1, HTML 4.0, Javascript 1.2, and SSL. It is impossible to give an exhaustive list of browsers which meet these criteria, but the site has been tested to work on Netscape 4.7x and up, Microsoft Internet Explorer 5.x and up, Opera 5.0, and AOL. Some older browsers may display minor layout errors.

SSL Encryption protects many of the pages in this web site. In order to access these pages, you will need a browser that supports SSL 3.0 and HTTP 1.1. All of the major browsers support this, although you may need to upgrade to the latest version.

I get a Javascript Error when I try to access one of the pages. What's wrong?

Many of the features of the WorkSource site require JavaScript. If the Prospects Folder isn't working, if you click a button and nothing happens, or another function fails without generating an error, this may be because JavaScript is unsupported or disabled. See How do I enable Java Script in my browser.

I keep getting messages that the server is trying to set a cookie. What does this mean?

A cookie is a small piece of information that is stored on your computer. WorkSource Washington uses cookies to store your saved search results and a randomly generated session identifier. These cookies do not contain any personally identifying information, can only be read by our server, and are deleted at the end of your browser session.

After a web site update, it becomes necessary to delete the Temporary Files from your Internet system. This will delete our old web site address (URL) information from your system and will allow it to except new version updates.

WorkSource uses 128-bit SSL Encryption to secure pages with sensitive content. Most browsers will negotiate a lower level of encryption automatically if 128-bit is not supported, however, the WorkSource site will force a minimum of 40-bit. 128-bit encryption is several quadrillion times stronger than 40-bit, so you are strongly encouraged to upgrade if your browser does not already support it. See GetNetWise for troubleshooting ideas.

What is SSL?

SSL stands for Secure Sockets Layer, and is the industry standard form of encryption, used to secure transmissions over the Internet. Encryption is a technology that scrambles information being sent along a network, rendering it useless if it is somehow intercepted. WorkSource uses SSL whenever a transmission includes sensitive or confidential information, such as addresses, phone numbers, passwords, etc. For an in-depth description of SSL using non-technical language, visit the RSA Security web site.