Help Desk FAQs
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Do I need to enable cookies on my computer in order to use WorkSource Washington?
If the Prospects Folder or Login functions aren't working, or if you keep getting a message about a cookie, or if your computer is timing out, this can usually be fixed by enabling cookies. Most browsers allow you to select whether cookies are accepted or not. Use the About Your Browser page to determine whether or not cookies are enabled on your computer. For instructions on how to change your cookie settings, see How do I Enable Cookies in my browser?.
How do I clear my cache?
After a web site is updated, it may become necessary to delete the temporary Internet files (cache) from your computer. This will delete outdated website pages stored on your system and will allow it to except new version updates. If your computer is timing out, you may need to enable your web browser cookie settings and/or clear your cache. For instructions see How to Clear your Cache.
What do I do if I forget my User ID or password?
In most cases, you may use "Recover User ID" to have your User ID sent to your e-mail account if you previously added a "Secret Word" to your account and we have a valid e-mail address for your account. If you need help, contact the WorkSource Help Desk by calling (360) 407-1389 during business hours (Monday - Friday, 8AM to 5PM) to request your User ID.
The security of your personal information is our highest priority so it will be necessary for Help desk staff to verify your identity before releasing your User ID. You may be asked to verify your SSN, mailing address, email address and/or past employment information or you may be required to show your Identification card to your local WorkSource office representative, if verification cannot be made over the phone.
If you forget your password, click on the Forget Your Password link, enter your User ID and click Recover Password. Your password will be sent to your e-mail inbox if you have entered an e-mail address when you registered. If you change your email address, please remember to update your registration, keeping your information current is essential in order to maintain communications.
What do I do if I know my password, but am having trouble logging in to Go2WorkSource?
Remember, all passwords are case-sensitive, so when logging in, you must enter your password the way you entered it originally, in upper or lower case letters. If the Prospects Folder or Login functions aren't working, or if you keep getting a message about a cookie, this can usually be fixed by enabling cookies.
If you have checked your browser settings and are still experiencing this problem, you may need to contact Helpdesk staff for further assistance. To contact the Help Desk, click on Contact Us in the blue menu bar at the top of the page.
What do I do if I am having trouble posting a resume or searching for jobs?
If you are having a problem posting your résumé or using the job search functions, please review the Quick Guide Directory for detailed instructions for posting resumes and searching for jobs. If you need further instructions, contact the Help Desk by clicking on Contact Us in the blue menu bar at the top of the page.
How do I save a job to the Prospects Folder?
Your search for jobs may produce some you would like to apply for or save for review later. When conducting a Quick Search or an Advanced Search from the Job Seeker Homepage or from the results of a Saved Search or Job Scout, look at the top and bottom of the page for the option to Save to Prospects Folder.
From the Search Results screen, click on a Summary Statement of interest. You will be re-directed to the Job Detail.
You will have the option to "Save to Prospects Folder and Return to Search Results", at the top and bottom of the screen.
You can access your Prospects Folder at any time by clicking the Prospects Folder Icon at the top of your screen. *Note - Remember, you must be registered and logged in to access the Prospects Folder.
How do I find out-of-state personnel offices through out the country?
StateInformation.com is a resource for state information when locating out-of-state government web sites for the entire United States. By selecting a state from the locator, you will be able to view all of that states government web site information.
I would like to have general contact information for Employment Security Department services.
What are the browser requirements for using the WorkSource web site?
SSL Encryption protects many of the pages in this web site. In order to access these pages, you will need a browser that supports SSL 3.0 and HTTP 1.1. All of the major browsers support this, although you may need to upgrade to the latest version.
I keep getting messages that the server is trying to set a cookie. What does this mean?
If the Prospects Folder or Login functions aren't working, or if you keep getting a message about a cookie, or if your computer is timing out, this can usually be fixed by enabling cookies. Most browsers allow the user to select whether cookies are accepted or not.
What is SSL?
SSL stands for Secure Sockets Layer, and is the industry standard form of encryption, used to secure transmissions over the Internet. Encryption is a technology that scrambles information being sent along a network, rendering it useless if it is somehow intercepted. WorkSource uses SSL whenever a transmission includes sensitive or confidential information, such as addresses, phone numbers, passwords, etc.
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