Troubleshooting

Enabling Cookies on Microsoft® Internet Explorer 7.0 & 6.0

1. Click Tools then Internet Options.
2. Click Privacy.
3. Click Advanced.
4. Click to check mark the box next to Override Automatic Cookie Handling.
5. Click the Accept radio button under First-party Cookies.
6. Click the Accept radio button under Third-party Cookies.
7. Click to check mark the box next to Always Allow Session Cookies.
8. Click OK.
9. Click OK.
10. Close and reopen your browser to activate the changes.

Enabling Cookies on Firefox 3.0 and 2.0

1. Click Tools then Options.
2. Click Privacy.
3. Click the checkbox next to Accept Cookies.
4. Click Ok.
5. Exit and Relaunch the browser.

Cookie Filtering Override for Firefox

1. Click Tools
2. Select Options
3. Choose the Privacy Tab
4. Click Exceptions
      A.  Is the web site listed?
                i. If yes, is the status "Block"
                        a. If yes, select the web site
                        b. Click Remove Site
               ii.  If no,
                       a. Type in the box the Address of the Web site
                       b. Click Allow
      B. Click Close
5. Click OK
6. Restart the Browser

Cookie Filtering Override for Internet Explorer

1. Click Tools
2. Select Internet Options
3. Choose Privacy tab
4. Click Sites button
5. In Managed Websites box, is the web site listed?
      A. If yes, does it say Always Block? 
               i. If yes, select the web site 
              ii. Click Remove
      B. If no, 
               i. Type the web site in the Address of Website box 
              ii. Click Allow
6. Click OK
7. Click OK again
8. Restart your browser

Enabling Cookies on Microsoft® Internet Explorer 5.0

1. Click Start, Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Security.
4. Click Custom Level.
5. Scroll down to the Cookies section and select Enable.
6. Click OK.

Enabling Cookies on Netscape® Communicator / Navigator 6.0

1. Click Edit then Preferences.
2. Click Privacy and Security, then Cookies.
3. Click Enable all cookies.
4. Click OK.

Enabling Cookies on Netscape® Communicator / Navigator 4.0

1. Click Edit then Preferences.
2. Click Advanced.
3. Click Accept All Cookies.
4. Click OK.

Enabling Cookies on America Online® 9.0 & 8.0

1. Close all browsers including AOL.
2. Open Internet Explorer.
3. Click Tools then Internet Options.
4. Click Privacy.
5. Click Advanced.
6. Click to check mark the box next to Override Automatic Cookie Handling.
7. Click the Accept radio button under First-party Cookies.
8. Click the Accept radio button under Third-party Cookies.
9. Click to check mark the box next to Always Allow Session Cookies.
10. Click OK.
11. Click OK.
12. Close and reopen your browser to activate the changes

Enabling Cookies on America Online® 7.0

1. Click Start, Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Privacy.
4. Click Advanced.
5. Scroll down to the Cookies section and click Always Allow Session Cookies.
6. Click OK.

Enabling Cookies on America Online® 6.0

1. Click Start, Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click Privacy.
4. Click Advanced.
5. Scroll down to the Cookies section and click Always Allow Session Cookies.
6. Click OK.

Firefox 1.0

1. Click Tools then Options.
2. Click Privacy.
3. Click Cache.
4. Click to check mark the box for Allow sites to set cookies.
5. Click to remove the checkmark to disable the for the originating web site only option.
6. Click the arrow to select until they expire in the Keep Cookies field.
   Note: If this option is already checked, close the window to accept the Cookies settings.
7. Click Ok.
8. Exit and relaunch the browser.

Firefox 2.0 for Macintosh

1. Click the Firefox menu and select Preferences.
2. Click the Privacy icon and scroll down to the Cookies section.
3. Check the box next to Allow sites to set cookies.
4. Click the "X" in the top left corner to close the Privacy window.
5. Exit and re-launch the browser.

Safari 1.x & 2.0 for Macintosh

1. Click the Safari menu and select Preferences.
2. Click the Security icon.
3. Select Always next to Accept Cookies.
4. Click the X in the top left corner to close the Security window.
5. Close and re-launch your browser.