Inside SKIES

Go2WorkSource.com

WorkSource Offices

Inside WorkSource

User Support

Reports

Power Users

Training

Security/Admin

News

Library

SKIES Help Desk

Mon/Fri 8AM/5PM
1-800-331-5650
360-438-4690

User Support

Validation Crosswalk
O*NET Search
NAICS Search

Reports

SKIES Reports
WSOD Measures
Federal Reports
Related Links
Common Measures

Power Users

Validation Crosswalk
Training Resources
User Description

Training

AutoCoder Tutorial
User Guides
Training Schedule
Screen Viewlets
Desk Aids
Online Queries

Security/Admin

Office Information Change
Request Form
Policies
Security FAQs
Agency Codes

Change Control Board

Next Meeting
Minutes/Materials
V3Recommendations
Additional Priorities
V3Enhancements
Change Requests

What's New

American Recovery & Reinvestment Act (ARRA)

Please refer to the following documents to ensure accurate and timely performance reporting and proper use of the SKIES service descriptions that feed the ARRA performance measures:

Reemployment Services Summary

A new version of the Reemployment Services Summary (also in Spanish) is now available for staff to complete on-line and provide to customers to record services and information received.

ESD Initiatives Workgroup

The WorkSource Integration Initiative , launched in the fall of 2008, aims to improve service delivery by WorkSource partners by clarifying roles and making the system more seamless and less fragmented. In an effort to improve services to customers, ECDD formed an ESD Initiatives workgroup to conceptualize and develop a customer service delivery flow with a clearly defined set of minimum service standards.

This work is being led by a team of area directors with input from front-line staff that work with the customers. The customer service flow has two distinct components, a redesigned front-end service delivery and a process for continuous engagement for job seekers that would benefit from a higher level of engagement. These initiatives support the agency's strategic goals for identifying customers that can most benefit from intervention strategies and assist in the development of career ladders and employment pathways. The service strategy is for staff to triage customer needs, provide those services that meet the immediate customer need, and to enhance services to customers that need a more intense menu of services including skill development and follow up. As our customer demand changes, we need to be more efficient in how we provide our services.

Initiatives Workgroup Products

WorkSource Program Eligibility Guide	Services Plan - Continuous Engagement
Continuous Engagement System Advisory	Services Plan - Record Services
Defining the Front-End	RFS Service Category Descriptions
Initial Assessment Presentation	Front-End Diagrams
Initial Assessment Desk Aid	Customer Flow Diagram
Reemployment Services Summary (Spanish Version)	Employment Services Operations Guide
UI Reemployment Orientation Procedures
UI Reemployment Orientation PowerPoint (Spanish Version)

Guides
Screen Viewlets The Screen Viewlets are provided by Pacific Mountain Workforce Consortium. They were created to assist SKIES Users in learning the application. Program Editor Role I have the Program Editor Role, now what do I do? Exception Reports Read all 10 Exception Reports, as well as the Date Exceptions by WDA.	WIA/WTW/TAA Participant Summary Report The WIA/WtW/TAA Participant Summary Report provides performance measure pre-indicators. It can be used as a monitoring tool to allow program managers and planners to see job seeker results at exit by Program Type, Location and Date range. WIA/WTW/TAA Activity Tracking User Guide The Tracking User Guide provides regions, offices and staff with information on the status of services and activities for participants being served by their region, office, etc. It is a tool allowing local offices to plan and monitor participant services and activities.
Desk Aids
Jobs Conduct a Job Match Make a Job Referral Maintain Job Orders Create a New Job Order Employers Find Employer Records	Record Record Seeker Services Record a Hire Record Mass Hires Other Group Services Schedule an Appointment Documenting Disabilities Offender Employment Services Homeless/Runaway WorkFirst Career Services
TAA Enhancements
Overview of TAA in SKIES TAA Data Conversion Step-by-step instructions for case managers Step-by-step instructions for central office staff For technical assistance with the Trade Act program, contact Cheryl Boldt at 360.438.3136. For entitlement questions, please call the TRA Unit at 360.902.9505. For questions about petitions, contact Randy Bachman at 360.438.4138. Please call the SKIES Help Desk only when you have problems with system performance or data issues, or if you can't access the SKIES system.