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Overview | Local Area Dashboards | Resources | Data Integrity

Why System Performance?

The goal of System Performance is to provide meaningful data and analysis to system leaders: Once services are better defined and multiple management indicators are eliminated, the system will spend less time discussing what numbers mean and more time using information to develop better customer service strategies.

We believe every customer of this information, from the U.S. Department of Labor (DOL) and our Governor to WDC board members and contractors, can use it to speak the same performance language. Together, these common conversations will lead us to improving service delivery for all WorkSource customers in our state.

(You will need Adobe Acrobat Reader to view the PDF files below. You can download this free software directly from Adobe.)

State Performance

Each year, the Employment Security Department is responsible for submitting the Workforce Investment Act Title 1-B Annual Report (PDF) to DOL, highlighting WIA-funded activity statewide and at the level of each of the 12 WDAs and profiling those activities against the federal common measures. The most recent report, for program year 2011, was submitted in early October 2012.

The state also produces quarterly dashboards for statewide performance as well as each individual WDA. The statewide dashboards below contain the final data for 2nd quarter, program year 2012 as of February 14, 2013. You can also download and manipulate the entire dashboard file (Excel), which now incorporates the current office-level dashboard. (To change the data displayed in the Area Indicators and Area Measures tabs, use the dropdown in the Area Data tab to select the desired WDA.) All previous quarterly dashboards, as well as the PY11 Annual Dashboard file, are archived.

Reminder: By area and by office selections are made from the "Data" tabs in the upper left corner, using the drop-down menus.

 Dashboard Notes for PY12Q2

• The long delayed statewide Common Measures (Wagner-Peyser) results are now available for PY12Q1 and PY12Q2 (see below) after Department of Labor has corrected a system issue on their end. Local area results are not available at this time.
• WIA program Common Measures are available and can be found on the tabs "State Data" and "Area Data".
• PY12 targets for all nine common measures were officially confirmed by DOL. The statewide measures on the dashboard reflect those official targets. The local WIA targets are still being negotiated, so until those are finalized, the dashboard will continue to display the PY11 local area targets. For those of you familiar with the WIA Reporting Portal, it will continue to display PY11 targets until the WTECB has confirmed the PY12 targets.

Dashboard Changes for PY12Q2

• To better reflect the actual self-service activity, we raised the bar on what is considered "self-service only" with respect to seeker activity on the Go2WorkSource website. In previous dashboards, we considered all seekers logging into the system to be self-service, but now we are only counting seekers who created or made modifications to their application or resume. This reduced the numbers somewhat, but we feel strongly that this better reflects value to the customer than log-ins do.