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Home > Resources > Technical Assistance

Case Notes This course is designed to offer tools to case managers to help them ensure that the case notes they maintain accomplish the following objectives:

Give an accurate record of what has transpired with the case
Create a paper trail should questions about how the case was handles arise
Ensure completeness in case the records are needed for litigation

It also offers an opportunity to discuss case note content, obtain additional resources, and review federal, state, and local laws, regulations and policies. This course is not designed to be a primer on how to write case notes, nor is it a class dictating case management or local policy and/or procedures. Available upon Request. Contact Bob Isom.

Performance Patterns State staff, with expertise in performance issues, conduct an analysis of each of the workforce development area’s performance patterns and provide consultations. Based on the consultations and the State technical assistance policy, funds are accessed by local areas requiring technical assistance. The WDCs use the resources to improve data entry, provide training to case managers, review program strategies, and to initiate other activities aimed at improving performance. To request a consultation, please contact Phil Degon at 360-360-438-4630 or at pdegon@esd.wa.gov.
Capacity Building Statewide activity funds are used to support a variety of projects and activities that leverage other resources, enhance current systems, and provide specific technical assistance to staff in local areas. Projects, with a business focus, include a major marketing campaign and business outreach assistance training to all WorkSource Liaison staff. Model projects provide resources to vocational skill centers to help the centers incorporate health care career opportunities information into the curriculum. ESD WIA staff provide technical assistance and training sessions to front line staff in WorkSource Centers and affiliate sites on fiscal tracking and case notes. For Fiscal Tracking contact Kim Anensen at 360-902-9525 or kanensen@esd.wa.gov . Case Notes contact Bob Isom at 360-438-4779 or bisom@esd.wa.gov
Eligible Training Providers Karen Pyle and Martin McCallum of the Workforce Training and Education Coordinating Board will come to your WorkSource Center to discuss the state Eligible Training Provider list. Please coordinate a visit with your Workforce Development Council so that other interested centers and affiliates can be invited.  Please contact Karen Pyle at (360) 664-4622 or at kpyle@wtb.wa.gov  
Lower Living Guidelines Lower Living Standard Income Level (LLSIL) Guidelines includes income charts that are used by state and local workforce investment areas to determine income eligibility for WIA youth programs.
Common Measures This common measures tutorial on the WorkForce Tools website includes detailed descriptions of the changes to WIA measures for adult and dislocated worker programs that are taking effect on July 1, 2005 as part of the transition to Common Measures. There is a common measures tutorial on the WorkForce Tools website under Professional Development, On-Line Training for “Transitioning to the Common Measures for Adults and Dislocated Workers".