WASHINGTON STATE Business Plan Requirements Issued Contact Table of Contents
Instructions for submitting the Business Plan
Appendices
Purpose of this Document Washington received a One-Stop Implementation Grant from the US Department of Labor in July 1997. In that grant Washington State outlined its intention to implement a new One-Stop Career Development System through significant changes at both the state and local levels. Washington is now ready to apply the funding from the Implementation Grant at both the state and local level. The means of providing the local level implementation plan is through the development of 12 separate One-Stop Regional Business Plans. The purpose of this document is to provide the context for and the actual requirements for the creation of One-Stop Regional Implementation Business Plans. This document should provide the necessary information for each One-Stop Regional Partnership to write its Business Plan. The plan should cover the period of time between now and the completion of the implementation grant in June, 2000. The Business Plan requirements are grounded in a series of policy decisions provided by the Executive Policy Council. The requirements also reflect the intention of the One-Stop Implementation Grant received by the State of Washington early in 1997. It is hoped that the actual Business Plan will be submitted through the use of the template in section 6 of this document and that the other portions of the document assist in the completion of section 6. Vision and Mission Washington's One-Stop Career Center System initiative is part of a larger, nationwide effort to fundamentally redirect America's workforce development system from a supply-driven, fragmented array of programs and services to a demand-driven, customer-focused, easily accessed system that works for job-seekers and employers alike. The backbone of the Washington system will be a set of at least 12 One-Stop Career Development Centers conveniently located around the state. The goal of the Career Centers is to integrate separate programs and funding streams, to provide single points of access to services for both job-seekers and employers. Affiliated Sites will be operated by service providers that focus their efforts on specific populations or services. Self-Service Sites will be available at all Career Development Centers, Affiliated Sites, and other public and private locations. For employers, One-Stop Centers will minimize bureaucracy by providing a single point of contact for a range of information and for assistance in recruiting, hiring, training, and/or retraining workers. For workers and job-seekers, One-Stop Centers will provide an identifiable and user-friendly focal point for an array of employment and training services, including information on available jobs, occupational trends, available training and resources for training. The One-Stop System will also provide information on the performance of the various training and employment options, so that workers and job-seekers will have consumer report information as a basis for making decisions. The Executive Policy Council adopted the following vision in July 1997. The Vision: The One-Stop Career Development System is the trusted source for employment and training services in Washington State. A comprehensive network of state and local programs meets customer needs and offers seamless, high-quality service. A common look and feel to the system make it familiar and easily accessed wherever it is located. One-Stop Center staff is focused on providing friendly, compassionate service, while getting results. A shared set of core competencies weaves together individual specialties, allowing for a wide variety of services to be offered in a consistent, coordinated, and efficient manner. Staff create and maintain excellent working relationships with community members, and are responsive to their needs. Customer choice and labor market demands drive the information and services they provide. (Adopted by the Executive Policy Council, July 1997) The Mission: To create a system leading to full employment for the people of Washington by: a.) integrating employment and training-related services so that they are easier to find and enter, and b.) consolidating programs where coordination and efficiencies can result. Further, One-Stop will:
Goals By the end of the three-year implementation period, it is expected that the workforce development system in Washington will be structured and operated in such a way that the following four goals are evident to users of the system -- both employers and job-seekers -- and also to the investors in the system, including federal, state and local governments. The system will:
2. History and Structure of the System History The impetus for One-Stop stems from the changing nature of work. The globalization of the American economy is providing new opportunities for growth, but is also reducing job security for most workers. In addition, employees are challenged to continuously upgrade their job skills to keep pace with changing technology and other demands. The result is that individuals must be able to manage their own careers as never before. One-Stop is designed to provide access to the services and information that both workers and employers need in order to function in today's world of work. One-Stop will also play a prominent role in welfare reform strategy, providing skills and support for welfare recipients seeking employment at wage levels that will support their families. Washington State first invested in the One-Stop concept in 1994 by committing $4 million to 19 sites for integrated service delivery. The State received a federal One-Stop planning grant of about $450,000 that same year. In July 1997, Washington received a $9.96 million grant from the U.S. Department of Labor to implement a One-Stop Career System throughout the state. The three-year grant will conclude in June of 2000. The funds from the implementation grant will be made available to One-Stop Regional Partnerships in two stages: the first stage will be planning funds, available in February 1998, for the completion of One-Stop Regional Partnership Business Plans. The second stage of implementation funding will be available to the partnerships to implement their approved One-Stop Regional Partnership Business Plans. State/Regional Structure At the state level, the One-Stop Executive Policy Council oversees the implementation of One-Stop through policy development, strategic planning, state infrastructure development and general oversight of progress performance. The Council includes the chief executives: Carver Gayton, the Employment Security Department; Earl Hale, State Board for Community and Technical Colleges; Lyle Quasim, Department of Social and Health Services; Al Starr, President of the Association of SDA Directors; Gary Moore, Department of Labor and Industries; Rick Bender, State Labor Council; Don Brunell, Association of Washington Business; Greg Devereaux, Federation of State Employees; and Ellen OBrien Saunders, the Workforce Training and Education Coordinating Board, as well as Russ Lidman, a representative from the Governors Office. The Executive Policy Council meets on a regular basis to discuss and decide on issues related to the statewide One-Stop Career Development System. The One-Stop Implementation Office provided through Employment Security staffs the Council. The state has been organized into 12 One-Stop Regional Partnerships. The 12 regions are the same physical areas as the JTPA service delivery areas. At the local level, it is expected that each of the One-Stop Regional Partnership areas (OSRPs) will develop a governing structure that will determine how the partnership works in its region, how the funds will flow, how policies will be developed, and how the various partners and stakeholders will be involved. At a minimum, the partners involved in the One-Stop Regional Partnership will include representatives from:
All OSRPs are encouraged to expand their membership to include other organizations and individuals that are involved in the employment and training arena.
4. Evaluation of the Business Plans The plans must be submitted by the One-Stop Regional Partnerships before June 30, 1998. They can be submitted at any time prior to that date. They will be reviewed in a three-step process: 1. One-Stop staff will check them for completeness and correct formatting. If the plan meets all minimum standards, it will be sent to the Interagency Work Group. If it does not, the OSRP will be contacted and an agreement will be reached. 2. The Interagency Plan Review Work Group, including representatives from the One-Stop Regional Partnerships, will review the plans using the minimum standards checklist and may recommend changes and/or additions. If changes and/or additions are recommended, the OSRP will be contacted and an agreement reached. If changes are not recommended, the plan will advance to the final stage. The work group will also be given the opportunity to identify strengths and suggestions for improvement. There may also be ideas that could be used by other One-Stop Regional Partnerships; these will be posted on the Web page. 3. A three-member subcommittee of the Executive Policy Council will make the final decision on whether to approve each plan. If there are questions, or if the members would like to see changes, the partnership will be contacted and agreement reached on any changes. 4. Failure to meet the June 30, 1998 deadline without receiving an extension from the Executive Policy Council may result in funds being reallocated. 5. Format for One-Stop Regional Business Plans Each One-Stop Regional Partnership will receive a copy of instructions (also see www.wa.gov/esd/1stop) for preparing its Business Plan. OSRPs are expected to fill in the information requested in the instructions and return it to the One-Stop Office (by e-mail or on disk, plus a hard copy that includes the required signatures.) Brevity and clarity will help ensure that the evaluation process proceeds smoothly and on schedule. The plan is to be completed in 12-point Times New Roman, with margins of 1.25 inches on each side. Questions about preparation of the plans should be directed to:
This section is a template for the Business Plan. Pages 9 - 14 are to be completed and returned as indicated in Section 5. Regional Partnership: ___________________________________________________ Contact Person: ________________________________________________________ Contact information, including e-mail and Web site addresses: _______________________________________________________________________ Provide your Vision and Mission Statements. In light of your vision and mission, briefly describe how technology will be used and what technology infrastructure is needed from the state. Please use the format provided at the end of this section and fill in the goals, objectives, and your response, include milestone(s) and deadlines for each milestone. By June 30, 2000, the Regional Partnerships One-Stop System will be universally accessible.
3. Goal: Customer Focus and Choice All services provided by June 30, 2000, must be based on customer choice and designed with a customer focus.
One-Stop services will be integrated and accessible (therefore seamless) to the customer.
By June 30, 2000, The One-Stop System will be accountable through a system of measuring outcomes. The state will continue to develop the named outcome measures, which will assist the One-Stop Regional Partnerships in their outcome work.
6. The One-Stop Regional Partnership
Memorandum of Agreement We the undersigned are the partners in the ______________ One-Stop Regional Partnership. We are committed to working together through June 30, 2000 to implement the Washington One-Stop Career Center System in our One-Stop Regional Partnership, which covers the following counties: ______________________________________________________. We are committed to working with the Washington State Executive Policy Council (EPC) and its administrative arm, the Washington State Employment Security Department, to improve service delivery to job seekers and employers. The state vision includes a statewide common look and feel. We will work collaboratively with the state to determine what that look and feel will be. Our contact for the state interagency work group on Marketing and Communication is_________________________. We have organized our partnership as follows (Describe structure, officers, committees, etc.): _________________________________________________________________ We are committed to meeting ___________________________ . (Describe frequency.) Our One-Stop Regional Partnership is open to new partners who wish to bring their interests and resources to the development of the partnership. We have invited our Local Elected Officials to participate in our One-Stop Regional Partnership and their contact(s) is (are):________________________. We accept the responsibilities of the One-Stop Regional Partnerships as identified in the EPC Governance Policy. These responsibilities include:
Whereas the Fiscal Agent for the Planning Funds was required to be a public entity, there may be more flexibility for the Implementation Funds. A determination is being developed as to whether the Fiscal Agency can also be a private organization. Research is being conducted to determine whether any of the required partners could serve as the Fiscal Agent. One-Stop Regional Partnerships will be notified of this possibility by March 1, 1998. We have jointly determined that our Fiscal Agent for the Implementation Funds will be: Name ____________________________________________ We have jointly determined that our Administrative Entity for the Implementation grant will be: Name ____________________________________________ The Program Matrix that follows reflects the program(s) that each OSRP brings to the partnership. The Partner List that follows identifies the address, contact, revenue sources, target populations, specialization, and special interest each partner brings to the OSRP. The following are the signatures and titles of the highest official of each of the partners in the One-Stop Region, signifying their acceptance: __________________________________________________________________ __________________________________________________________________ (More lines to be added by the partnership as needed.) Program Matrix List each partner and check all cells that apply to each. Expand the matrix as required for the number of partners. Matrix Part #1: Program Delivery
Program Delivery, cont'd
Partners List Partner
________________________________________________________________ This page should be duplicated to produce the required number of partner forms. The Business Plan budget must be broken down into the following line items. Three of the line items have subcategories that are of particular interest to the One-Stop Implementation project. These include computer equipment, software, and space lease/rental costs.
Each Goal area and the One-Stop Regional Partnership area must have a budget plan according the above line items. The Interagency Agreement will include as the financial budget only the summary total budget, including the line items listed above. REPORTING/BILLING PROCEDURES Progress will be indicated according to the milestones accomplished during the period. Billing will be according the line items in the summary budget. ESD will pay the fiscal agent of the One-Stop Interagency Agreement within 30 calendar days of receipt of properly executed invoice vouchers. Vouchers shall include such information as is necessary for One-Stop staff to determine the relation of the expenditures to the progress of the implementation plan. Vouchers must be received within 45 calendar days after the contract expiration date. Each voucher will clearly reference the appropriate interagency agreement number. Use an A19 state form to submit bills. A draw down process is possible for those who cannot work within a simple cost-reimbursement system. ALLOWABLE COSTS Salary and benefits are to cover the cost of specially assigned staff whose job is assisting the partnership in moving through implementation. No Employment Security staff salary and benefits may be charged to this budget unless assigned in a special arrangement which has been approved by the appropriate Regional Administrator. Special staff may also be engaged through a contract.
Please use the following format to write your plan. Goal: (Restate Goal)
Continue writing your plan in this format. Appendix A. Minimum Standards Checklist Criteria for approval of One-Stop Regional Partnerships' Business Plans Vision
Mission
Universality Objective 1: Core services to be available through all Career Development Centers, Affiliated Sites, and Self-Service Sites by June 30, 2000.
Objective 2: One-Stop is the trusted choice of general and targeted populations.
Customer Focus and Choice Objective 1: Options for accessing services at each location.
Objective 2: Feedback sought and utilized.
Objective 3: Some of the customers to be served by the One-Stop system are youth, particularly those who are out of school. It is expected that the One-Stop system will be a resource to all youth considering their future employment.
Integration Objective 1: Seamless delivery of core services.
Objective 2: Seamless delivery of programs.
Objective 3: Measuring customer satisfaction via CQI.
Objective 4: Technology as a major tool in service delivery.
Accountability Objective 1: Collecting and reporting information to determine outcomes.
Objective 2: Implementation of a common intake system.
Objective 3: Adoption and utilization of a CQI system.
Objective 4. It is the intent of the One-Stop system to improve the quality and quantity of services.
The Partnership Objective 1: Create an organization that defines the partners' roles, a Fiscal Agent, and an Administrative Entity.
Objective 2: Develop and submit training plans by Sept. 30, 1998.
Objective 3: Address the need for One-Stop System support beyond June 30, 2000.
Appendix C. Technology Standards Several key decisions about technology, especially the scope and type of state-level infrastructure, have not been made. The Executive Policy Council will make decisions at the point that the options have been explored and the implications for the Department of Information Services have been determined. In the mean time, any budget for technology in the One-Stop Business Plans must relate to the threshold steps of the Technology policy, which states that connection to the Internet for all customers and communication among the One-Stop Regional Partners and their staff are the first steps. Accordingly, the purchase of computer equipment and software must relate to those steps and must meet the minimum standards for those connections. When additional clarification on other aspects of connectivity have been made by the EPC, additional standards for technology purchases will be made available. The Information Technology workgroup will have the charge of surfacing the various options and working with the One-Stop administrative department, Employment Security, to the EPC. Appendix D. Common Data Elements Common Intake and Participation Data One-Stop Regional Partnerships should indicate the steps they will take to collect and maintain the following core data elements for individuals participating in staff assisted One-Stop services.
Appendix E. Line Item Glossary Budget Salaries Salary line item includes any salaries paid to any employee whether the employee is exempt, regular, shift, overtime or other. Benefits Benefit costs for a pay period mirrors the distribution of salaries. Benefit expense is derived by applying a set percentage of salary expenditures. Travel Travel should include in-state and out-of-state subsistence and lodging, private auto mileage, taxis, ferries, parking, and any related expense. Equipment Equipment is defined as a tangible asset with a life expectancy of more than one year and cost of more than $1,000.00. Computer equipment and software is of particular interest in One-Stop and its cost should be included here. Supplies Supplies are assets consumed in the course of an agencys business. They generally have a useful life of less than a year. They may include such things as communication expenses, printing, telecommunications, postage, copy machine rent, meeting room rental, repair and maintenance, and other related expenses. Space rental and lease costs are of particular interest to One-Stop implementation and should be identified here. Contracts Amounts paid for professional or technical expertise provided by a consultant from the private sector to accomplish a specific study, project, task or other work statement. Includes new contracts and amendments or renewals of existing contracts. Other Leases, facility renovation, indirect charges, training expenses, advertising, bonding, insurance, and miscellaneous (amounts paid for services that do not fall within other expense categories). |