WASHINGTON STATE
ONE-STOP CAREER DEVELOPMENT SYSTEM

 Business Plan Requirements
For
One-Stop Regional Partnership

Issued
February 1998

Contact
Peggy Zimmerman, Executive Director
(360) 438-3248
or
e-mail insideworksource

Table of Contents

  1. Introduction
  2. History and Structure of the One-Stop System
  3. Washington One-Stop Timeline
  4. Evaluation of One-Stop Regional Business Plans
  5. Format for One-Stop Regional Business Plans

Business Plan Requirements

Instructions for submitting the Business Plan

  1. Vision/Mission
  2. Goal: Universality
  3. Goal: Customer Focus/Choice
  4. Goal: Integration
  5. Goal: Accountability
  6. The Regional Partnership
  7. Budget

Appendices

  1. Minimum Standards Checklist
  2. One-Stop Policies
  3. Technology Standards
  4. Common Data Elements
  5. Line Item Glossary


1.
Introduction

Purpose of this Document

Washington received a One-Stop Implementation Grant from the US Department of Labor in July 1997. In that grant Washington State outlined its intention to implement a new One-Stop Career Development System through significant changes at both the state and local levels. Washington is now ready to apply the funding from the Implementation Grant at both the state and local level. The means of providing the local level implementation plan is through the development of 12 separate One-Stop Regional Business Plans.

The purpose of this document is to provide the context for and the actual requirements for the creation of One-Stop Regional Implementation Business Plans. This document should provide the necessary information for each One-Stop Regional Partnership to write its Business Plan. The plan should cover the period of time between now and the completion of the implementation grant in June, 2000.

The Business Plan requirements are grounded in a series of policy decisions provided by the Executive Policy Council. The requirements also reflect the intention of the One-Stop Implementation Grant received by the State of Washington early in 1997.

It is hoped that the actual Business Plan will be submitted through the use of the template in section 6 of this document and that the other portions of the document assist in the completion of section 6.

Vision and Mission

Washington's One-Stop Career Center System initiative is part of a larger, nationwide effort to fundamentally redirect America's workforce development system from a supply-driven, fragmented array of programs and services to a demand-driven, customer-focused, easily accessed system that works for job-seekers and employers alike.

The backbone of the Washington system will be a set of at least 12 One-Stop Career Development Centers conveniently located around the state.  The goal of the Career Centers is to integrate separate programs and funding streams, to provide single points of access to services for both job-seekers and employers.  Affiliated Sites will be operated by service providers that focus their efforts on specific populations or services.  Self-Service Sites will be available at all Career Development Centers, Affiliated Sites, and other public and private locations.

For employers, One-Stop Centers will minimize bureaucracy by providing a single point of contact for a range of information and for assistance in recruiting, hiring, training, and/or retraining workers.

For workers and job-seekers, One-Stop Centers will provide an identifiable and user-friendly focal point for an array of employment and training services, including information on available jobs, occupational trends, available training and resources for training. The One-Stop System will also provide information on the performance of the various training and employment options, so that workers and job-seekers will have consumer report information as a basis for making decisions.

The Executive Policy Council adopted the following vision in July 1997.

The Vision:

The One-Stop Career Development System is the trusted source for employment and training services in Washington State. A comprehensive network of state and local programs meets customer needs and offers seamless, high-quality service. A common look and feel to the system make it familiar and easily accessed wherever it is located.

One-Stop Center staff is focused on providing friendly, compassionate service, while getting results. A shared set of core competencies weaves together individual specialties, allowing for a wide variety of services to be offered in a consistent, coordinated, and efficient manner. Staff create and maintain excellent working relationships with community members, and are responsive to their needs. Customer choice and labor market demands drive the information and services they provide. (Adopted by the Executive Policy Council, July 1997)

The Mission:

To create a system leading to full employment for the people of Washington by:

a.) integrating employment and training-related services so that they are easier to find and enter, and

b.) consolidating programs where coordination and efficiencies can result.

Further, One-Stop will:

Ensure that all Washington residents have opportunities to learn and to advance in their chosen field of work throughout their lifetimes.

Ensure that the workers and employers of Washington will succeed in an economy that requires higher levels of skill and knowledge.

Ensure that all workforce programs are customer-driven, competency-based and focused on achieving results.

Goals

By the end of the three-year implementation period, it is expected that the workforce development system in Washington will be structured and operated in such a way that the following four goals are evident to users of the system -- both employers and job-seekers -- and also to the investors in the system, including federal, state and local governments.

The system will:

Be accessible to all (universality)

Be focused on the needs and choices of the customers, both job-seekers and employers (customer focus/choice)

Provide services that are integrated (integration)

Be accountable for outcomes (accountability).


2. History and Structure of the System

History

The impetus for One-Stop stems from the changing nature of work. The globalization of the American economy is providing new opportunities for growth, but is also reducing job security for most workers. In addition, employees are challenged to continuously upgrade their job skills to keep pace with changing technology and other demands. The result is that individuals must be able to manage their own careers as never before. One-Stop is designed to provide access to the services and information that both workers and employers need in order to function in today's world of work.

One-Stop will also play a prominent role in welfare reform strategy, providing skills and support for welfare recipients seeking employment at wage levels that will support their families.

Washington State first invested in the One-Stop concept in 1994 by committing $4 million to 19 sites for integrated service delivery. The State received a federal One-Stop planning grant of about $450,000 that same year. In July 1997, Washington received a $9.96 million grant from the U.S. Department of Labor to implement a One-Stop Career System throughout the state. The three-year grant will conclude in June of 2000.

The funds from the implementation grant will be made available to One-Stop Regional Partnerships in two stages: the first stage will be planning funds, available in February 1998, for the completion of One-Stop Regional Partnership Business Plans. The second stage of implementation funding will be available to the partnerships to implement their approved One-Stop Regional Partnership Business Plans.

State/Regional Structure

At the state level, the One-Stop Executive Policy Council oversees the implementation of One-Stop through policy development, strategic planning, state infrastructure development and general oversight of progress performance. The Council includes the chief executives: Carver Gayton, the Employment Security Department; Earl Hale, State Board for Community and Technical Colleges; Lyle Quasim, Department of Social and Health Services; Al Starr, President of the Association of SDA Directors; Gary Moore, Department of Labor and Industries; Rick Bender, State Labor Council; Don Brunell, Association of Washington Business; Greg Devereaux, Federation of State Employees; and Ellen O’Brien Saunders, the Workforce Training and Education Coordinating Board, as well as Russ Lidman, a representative from the Governor’s Office.

The Executive Policy Council meets on a regular basis to discuss and decide on issues related to the statewide One-Stop Career Development System. The One-Stop Implementation Office provided through Employment Security staffs the Council.

The state has been organized into 12 One-Stop Regional Partnerships. The 12 regions are the same physical areas as the JTPA service delivery areas.

At the local level, it is expected that each of the One-Stop Regional Partnership areas (OSRP’s) will develop a governing structure that will determine how the partnership works in its region, how the funds will flow, how policies will be developed, and how the various partners and stakeholders will be involved.

At a minimum, the partners involved in the One-Stop Regional Partnership will include representatives from:

  • The Employment Security Department
  • The Department of Social and Health Services
  • The Private Industry Council
  • The Community and Technical Colleges
  • The Central Labor Council, and
  • The broader business community.

All OSRP’s are encouraged to expand their membership to include other organizations and individuals that are involved in the employment and training arena.


Washington One-Stop Timeline

January 15, 1998 Executive Policy Council policy decisions approved
February 2, 1998 One-Stop Regional Business Plan Requirements available
February 9, 1998 One-Stop Regional Business Plan Technical Assistance Meeting, West Side One-Stop Regions. Seattle, 9 - 4
February 18, 1998 One-Stop Regional Business Plan Technical Assistance Meeting, East Side One-Stop Regions. Yakima, 9 - 4
February 15-June 30, 1998 Open period for One-Stop Regional Business Plan submission
February 16-20, 1998 State Interagency work groups convene
March-June, 1998 EPC available to approve One-Stop Regional Business Plans
March 26, 1998 EPC meeting: Approve budgets for state work groups
May 5-6 & 7-8, 1998 Statewide One-Stop training of front line workers
June 9,10,11, 1998 Four Northwest States' One-Stop Conference, Portland
June 30, 1998 Final date for approval of One-Stop Regional Plans
October 15, 1998 Quarterly Progress Reports due from One-Stop Regions
January 15, 1999 Quarterly Progress Reports due from One-Stop Regions
February 1999 King County UI Demonstration Call Center opens for business
April 15, 1999 Quarterly Progress reports due from One-Stop Regions
May 1999 King County UI Call Center Full Implementation
July 15, 1999 Quarterly Progress Reports due from One-Stop Regions, Plan Update due
August 1999 Pierce County UI Call Center opens for business
October 15, 1999 Quarterly Progress Reports due from One-Stop Regions
November 1999 Spokane UI Call Center opens for buisness
January 15, 2000 Quarterly Progress Reports due from One-Stop Regions
July 15, 2000 Final Report Due

4. Evaluation of the Business Plans

The plans must be submitted by the One-Stop Regional Partnerships before June 30, 1998. They can be submitted at any time prior to that date. They will be reviewed in a three-step process:

1. One-Stop staff will check them for completeness and correct formatting. If the plan meets all minimum standards, it will be sent to the Interagency Work Group. If it does not, the OSRP will be contacted and an agreement will be reached.

2. The Interagency Plan Review Work Group, including representatives from the One-Stop Regional Partnerships, will review the plans using the minimum standards checklist and may recommend changes and/or additions. If changes and/or additions are recommended, the OSRP will be contacted and an agreement reached. If changes are not recommended, the plan will advance to the final stage.

The work group will also be given the opportunity to identify strengths and suggestions for improvement. There may also be ideas that could be used by other One-Stop Regional Partnerships; these will be posted on the Web page.

3. A three-member subcommittee of the Executive Policy Council will make the final decision on whether to approve each plan. If there are questions, or if the members would like to see changes, the partnership will be contacted and agreement reached on any changes.

4. Failure to meet the June 30, 1998 deadline without receiving an extension from the Executive Policy Council may result in funds being reallocated.


5. Format for One-Stop Regional Business Plans

Each One-Stop Regional Partnership will receive a copy of instructions (also see www.wa.gov/esd/1stop) for preparing its Business Plan.

OSRP’s are expected to fill in the information requested in the instructions and return it to the One-Stop Office (by e-mail or on disk, plus a hard copy that includes the required signatures.) Brevity and clarity will help ensure that the evaluation process proceeds smoothly and on schedule.

The plan is to be completed in 12-point Times New Roman, with margins of 1.25 inches on each side.

Questions about preparation of the plans should be directed to:

Peggy Zimmerman
pzimmerman@esd.wa.gov
(360) 438-3284
Fax (360) 438-3255


Business Plan Requirements

This section is a template for the Business Plan. Pages 9 - 14 are to be completed and returned as indicated in Section 5.

Regional Partnership: ___________________________________________________

Contact Person: ________________________________________________________

Contact information, including e-mail and Web site addresses:

_______________________________________________________________________

1. Vision/Mission

Provide your Vision and Mission Statements.

In light of your vision and mission, briefly describe how technology will be used and what technology infrastructure is needed from the state.

Please use the format provided at the end of this section and fill in the goals, objectives, and your response, include milestone(s) and deadlines for each milestone.

2. Goal: Universality

By June 30, 2000, the Regional Partnership’s One-Stop System will be universally accessible.

Objective 1. The core services will be available through all Career Development Centers, Affiliated Sites, and Self Service Sites by June 30, 2000.

Response A: Identify and locate, or explain the process that will be used to locate, the CDC(s) planned by June 30, 2000. Include major activities to be carried out that will ensure core services will be available.

Response B: Identify and locate, or explain the process that will be used to locate, all Affiliated Sites planned by June 30, 2000. Include the program(s) to be located at each, and the major activities to be carried out that will ensure core services will be available.

Response C: Identify and locate, or describe the process that will be used to locate, all Self-Service Sites planned by June 30, 2000. Include the major activities to be carried out that will ensure core services will be available.

Objective 2. The One-Stop System will be the trusted choice for employment and training services by the general population and targeted populations.

Response A: List the target populations to be served by the system in the One-Stop Regional Partnership area, and the approximate percentage of the general population that each of these groups represents. Include the number of customers the partnership expects to serve annually in the One-Stop System by the year 2000.

Response B: Estimate the numbers of customers that will be served through, one-on-one service, self-service, and group service.

Response C: Describe the strategies to be used to ensure appropriate services for all general populations.

3. Goal: Customer Focus and Choice

All services provided by June 30, 2000, must be based on customer choice and designed with a customer focus.

Objective 1. By June 30, 2000, employers and job seekers will have an array of options for accessing services at each One-Stop location.

Response A: List the choices customers will have for accessing services at each of the three types of service delivery sites.

Objective 2. Feedback from customers (job seekers, employed, and employers) served in all modes of service delivery will be regularly sought and utilized.

(The response to A and B in Objective 2 may be very similar or related to Response A for Objective 3 in Accountability. A single comprehensive response is possible if references to the single explanation are given in the other responses.)

Response A: List the ways in which feedback will be obtained from customers.

Response B: Describe how the feedback will be used.

Objective 3. Some of the customers to be served by the One-Stop system are youth, particularly those who are out of school. It is expected that the One-Stop system will be a resource to all youth considering their future employment.

Response A: Please briefly describe how out of school youth will be served in your One-Stop Regional Partnership.

Response B: What are the connections between the One-Stop system in your One-Stop Regional Partnership and the k-12 system.

4. Goal: Integration

One-Stop services will be integrated and accessible (therefore seamless) to the customer.

Objective 1. Develop seamless delivery of core services

Response A: Describe how core services will be organized in order to ensure they are customer-focused; i.e., that customer needs are met while programs and funding streams remain transparent.

Objective 2. Develop seamless delivery of programs.

Response A: Describe how programs will be organized in order to ensure they are customer-focused; i.e., that customer needs are met while programs and funding streams remain transparent.

Objective 3. Integration of programs and services will be validated by measuring customer satisfaction using Continuous Quality Improvement (CQI) techniques. The state will provide statewide training in CQI.

Response A: Describe how customer satisfaction will be measured.

Response B: Describe which activities or resources will be integrated, i.e. Intake, Employer Services, and reception.

Objective 4. Technology will be a major tool in the delivery of core services. The state will define the state-level infrastructure for technology through additional policy decision by the EPC.

Response A: Identify how technology will be used, including specifics.

5. Goal: Accountability

By June 30, 2000, The One-Stop System will be accountable through a system of measuring outcomes. The state will continue to develop the named outcome measures, which will assist the One-Stop Regional Partnerships in their outcome work.

Objective 1. One-Stop Regional Partnerships, through current state systems, will collect and report information to determine their performance according to the outcomes identified in the Outcomes Policy.

Response A: Categorized by required outcome, provide appropriate information from the most recent reporting cycle of each partner; indicate the partner’s name and the date of the information.

Response B: Describe the Management Information System or other systems that will be implemented by the One-Stop Regional Partnerships and will facilitate collection of outcome information.

Objective 2. One-Stop Regional Partnerships will implement a Washington One-Stop common intake system. The state will continue to develop a common intake system through data sharing agreements and infrastructure work.

Response A: Describe how the common intake system will operate, incorporating the required common data elements.

Objective 3. One-Stop Regional Partnerships will adopt and utilize a Continuous Quality Improvement system.

Response A: Describe how the system will be designed and implemented, including a timeline.

Objective 4. It is the intent of the One-Stop system to improve the quality and quantity of services.

Response A: Describe when and how the One-Stop Regional Partnership will know it has improved the quality and quantity of services.

6. The One-Stop Regional Partnership

Objective 1. All One-Stop Regional Partnerships will create an organization that defines the partners' roles, a Fiscal Agent, and an Administrative Entity.

Response A: Complete the following Memorandum of Agreement and have it signed by all partners. The memorandum must include:

Objective 2. All One-Stop Regional Partnerships will develop and submit training plans for front line staff, based on a local needs assessment, by September 30, 1998.

Response A: Describe how you will develop a training plan (include in Business Plan). The plan, including timelines and needs assessments, must be submitted by September 30, 1998.

Objective 3. All One-Stop Regional Partnerships will address the issue of support for the One-Stop System beyond June 30, 2000.

Response A: Generally describe how you will begin planning for sustainability of the system, once the One-Stop implementation funds are expended.


Memorandum of Agreement

We the undersigned are the partners in the ______________ One-Stop Regional Partnership.

We are committed to working together through June 30, 2000 to implement the Washington One-Stop Career Center System in our One-Stop Regional Partnership, which covers the following counties: ______________________________________________________.

We are committed to working with the Washington State Executive Policy Council (EPC) and its administrative arm, the Washington State Employment Security Department, to improve service delivery to job seekers and employers.

The state vision includes a statewide ‘common look and feel’. We will work collaboratively with the state to determine what that ‘look and feel’ will be. Our contact for the state interagency work group on Marketing and Communication is_________________________.

We have organized our partnership as follows (Describe structure, officers, committees, etc.):

_________________________________________________________________

We are committed to meeting ___________________________ . (Describe frequency.)

Our One-Stop Regional Partnership is open to new partners who wish to bring their interests and resources to the development of the partnership.

We have invited our Local Elected Officials to participate in our One-Stop Regional Partnership and their contact(s) is (are):________________________.

We accept the responsibilities of the One-Stop Regional Partnerships as identified in the EPC Governance Policy. These responsibilities include:

The One-Stop Regional Partnerships will be responsible for creating and maintaining their partnership, organizing service delivery, determining regional administrative entity/fiscal agent, producing outcomes, aligning regional strategic planning, staff training, relationships to local governments, financial oversight, establishing and validating full-service career development centers, and providing quality services.

Whereas the Fiscal Agent for the Planning Funds was required to be a public entity, there may be more flexibility for the Implementation Funds. A determination is being developed as to whether the Fiscal Agency can also be a private organization. Research is being conducted to determine whether any of the required partners could serve as the Fiscal Agent. One-Stop Regional Partnerships will be notified of this possibility by March 1, 1998.

We have jointly determined that our Fiscal Agent for the Implementation Funds will be:

Name ____________________________________________
Address __________________________________________
City _____________________________________________
Zip ______________________________________________
Phone ____________________________________________
Fax E-mail ________________________________________

We have jointly determined that our Administrative Entity for the Implementation grant will be:

Name ____________________________________________
Address __________________________________________
City _____________________________________________
Zip ______________________________________________
Phone ____________________________________________
Fax E-mail ________________________________________

The Program Matrix that follows reflects the program(s) that each OSRP brings to the partnership.

The Partner List that follows identifies the address, contact, revenue sources, target populations, specialization, and special interest each partner brings to the OSRP.

The following are the signatures and titles of the highest official of each of the partners in the One-Stop Region, signifying their acceptance:

__________________________________________________________________

__________________________________________________________________

(More lines to be added by the partnership as needed.)

Program Matrix

List each partner and check all cells that apply to each. Expand the matrix as required for the number of partners.

Matrix Part #1: Program Delivery

Partner

JTPA
II

JTPA
III

Rapid Response

LMI

Title V

Veterans

UI

Worker
Profile

Labor Exchange

CPP

NAFTA/ TAA

                       
                       
                       
                       
                       
                       
                       
                       
                       
                       

Program Delivery, cont'd

Partner

WorkFirst
Emp.
Services

Worker
Re-training

Post-Sec
Voc-Tech

Voc
Rehab

WTW

Basic Ed

ESL

Other

Other

Other

                     
                     
                     
                     

Partners List

Partner ________________________________________________________________
Address________________________________________________________________
Contact person__________________________________________________________
Revenue sources_________________________________________________________
Target populations_______________________________________________________
Specialization___________________________________________________________
Special interest(s)________________________________________________________

This page should be duplicated to produce the required number of partner forms.


7. Budget

The Business Plan budget must be broken down into the following line items. Three of the line items have subcategories that are of particular interest to the One-Stop Implementation project. These include computer equipment, software, and space lease/rental costs.

  • Salary/benefits
  • Travel
  • Equipment
  • Computer equipment
  • Supplies
  • Software
  • Contracts
  • Other
  • Space lease/rental

Each Goal area and the One-Stop Regional Partnership area must have a budget plan according the above line items.

The Interagency Agreement will include as the financial budget only the summary total budget, including the line items listed above.

REPORTING/BILLING PROCEDURES
It is expected that the voucher/progress report will be submitted, at least quarterly, regardless of whether reimbursement is requested at that time.

Progress will be indicated according to the milestones accomplished during the period.

Billing will be according the line items in the summary budget.

ESD will pay the fiscal agent of the One-Stop Interagency Agreement within 30 calendar days of receipt of properly executed invoice vouchers. Vouchers shall include such information as is necessary for One-Stop staff to determine the relation of the expenditures to the progress of the implementation plan. Vouchers must be received within 45 calendar days after the contract expiration date. Each voucher will clearly reference the appropriate interagency agreement number. Use an A19 state form to submit bills.

A draw down process is possible for those who cannot work within a simple cost-reimbursement system.

ALLOWABLE COSTS
One-Stop implementation dollars are to be used to move the current system into a One-Stop system and to address needs related to the transition to One-Stop. It is expected that these funds will not be used to deliver direct services or to defray costs of direct services.

Salary and benefits are to cover the cost of specially assigned staff whose job is assisting the partnership in moving through implementation. No Employment Security staff salary and benefits may be charged to this budget unless assigned in a special arrangement which has been approved by the appropriate Regional Administrator. Special staff may also be engaged through a contract.

Goal I: Universality 7/98-6/99 7/99-6/2000
Salary and benefits _____________ _____________
Travel _____________ _____________
Equipment _____________ _____________
Supplies _____________ _____________
Contracts _____________ _____________
Other _____________ _____________
Total _____________ _____________

 

Goal 2: Customer Focus
and Choice
7/98-6/99 7/99-6/2000
Salary and benefits _____________ _____________
Travel _____________ _____________
Equipment _____________ _____________
Supplies _____________ _____________
Contracts _____________ _____________
Other _____________ _____________
Total _____________ _____________

 

Goal 3: Integration 7/98-6/99 7/99-6/2000
Salary and benefits _____________ _____________
Travel _____________ _____________
Equipment _____________ _____________
Supplies _____________ _____________
Contracts _____________ _____________
Other _____________ _____________
Total _____________ _____________

 

Goal 4: Accountability 7/98-6/99 7/99-6/2000
Salary and benefits _____________ _____________
Travel _____________ _____________
Equipment _____________ _____________
Supplies _____________ _____________
Contracts _____________ _____________
Other _____________ _____________
Total _____________ _____________

 

The Regional Partnership 7/98-6/99 7/99-6/2000
Salary and benefits _____________ _____________
Travel _____________ _____________
Equipment _____________ _____________
Supplies _____________ _____________
Contracts _____________ _____________
Other _____________ _____________
Total _____________ _____________

 

Total Summary Budget 7/98-6/99 7/99-6/2000
Salary and benefits _____________ _____________
Travel _____________ _____________
Equipment _____________ _____________

Computer Equip

_____________ _____________
Supplies _____________ _____________

Software

_____________ _____________
Contracts _____________ _____________
Other _____________ _____________

Space Lease/Rent

_____________ _____________
Total _____________ _____________

Please use the following format to write your plan.

Goal: (Restate Goal)

Objective 1. (Restate Objective)

Response A. (Respond to direction)

Milestone a. Deadline

Milestone b. Deadline

Objective 2 (Restate Objective)

Response A. (Respond to direction)

Milestone a. Deadline

Milestone b. Deadline

Response B. (Respond to direction)

Milestone a. Deadline

Milestone b. Deadline

Continue writing your plan in this format.


Appendix A. Minimum Standards Checklist

Criteria for approval of One-Stop Regional Partnerships' Business Plans

Vision

___ Consistent with State Vision
___ Extends at least to year 2000
___ Customer-focused
___ Change-oriented

Mission

___ Intent of implementation is clear
___ Results of accomplishment of mission are clear
___ Customer-focused
___ Action-oriented

Universality

Objective 1: Core services to be available through all Career Development Centers, Affiliated Sites, and Self-Service Sites by June 30, 2000.

Response A: Locating CDCs

___ All core services involved
___ Both employer and job seeker customers involved
___ Stages/timelines clear
___ At least one CDC established in first year
___ Partners involved
___ Call Center move (Feb 1999 1st facility) addressed
___ Process is reasonable

Response B: Locating Affiliated Sites

___ All core services involved
___ Customer/target population(s) defined
___ Listing of the program(s) located onsite
___ Multiple sites in One-Stop Region
___ Partners involved

Response C: Locating Self-Service Sites

___ All core services involved
___ Multiple sites in region
___ Customers identified

Objective 2: One-Stop is the trusted choice of general and targeted populations.

Response A: Populations, percentages, and customers

___ All target populations listed
___ Percentage of target populations to be served
___ Number of customers expected to be served by 2000

Response B: Estimate the numbers of customers that will be served through One-on-One Service, Self Service, Group Service

___ Description of numbers to be served in one-to-one, self-service, and group service
___ Spread of service delivery is justifiable and practical

Response C: Strategies to ensure services for all

___ Different strategies are used
___ Level of expected outreach

Customer Focus and Choice

Objective 1: Options for accessing services at each location.

Response A: Customers' choices for accessing services at each type of site

___ Employer and jobseeker customers considered
___ Customer groups considered
___ Assessment-driven
___ "Consumer report" process
___ Actual choices at each location in phases of implementation

Objective 2: Feedback sought and utilized.

Response A: List of feedback mechanisms

___ Understanding of customer satisfaction/CQI
___ Feedback will be used immediately
___ Method for use of feedback
___ Employer and jobseeker customers considered

Response B: How feedback will be used immediately

___ Description of use to improve processes
___ Customer feedback used to improve individual customer satisfaction
___ Customer feedback used to improve overall satisfaction

Objective 3: Some of the customers to be served by the One-Stop system are youth, particularly those who are out of school. It is expected that the One-Stop system will be a resource to all youth considering their future employment.

Response A: Please briefly describe how out of school youth will be served in your One-Stop Regional Partnership

___ Description of youth services to be provided in CDC
___ Description of youth services in affiliation
___ Description of youth services in self-service
___ Descriptions demonstrate service friendly and accessible to youth

Response B: What are the connections between the One-Stop system in your One-Stop Regional Partnership and the k-12 system

___ Description of One-Stop Regional Partnership relationship to school-to-work
___ Plan reflects future integration of school-to-work functions

Integration

Objective 1: Seamless delivery of core services.

Response A: Organization of services

___ Determination of customer needs
___ Services are need-driven
___ Process required regardless of need
___ Different customer levels of sophistication are anticipated and accommodated

Objective 2: Seamless delivery of programs.

Response A: Organization of programs

___ Matching of customer need and program offering
___ Staff specialization to meet needs of target population
___ Cross training of staff (especially frontline)
___ Accounting/MIS staff involvement in development

Objective 3: Measuring customer satisfaction via CQI.

Response A: Description of measurement techniques

___ Use of CQI and customer satisfaction
___ Utilization of feedback about integration
___ Correlation between perceived need and services provided

Response B: Describe which activities or resources will be integrated, i.e. Intake, Employer Services, and reception

___ Description reflects consideration of practical integration activities
___ Description reflects future integration activities and resources

Objective 4: Technology as a major tool in service delivery.

Response A: Identifying how technology will be used

___ In core service delivery
___ In tracking customer satisfaction
___ To provide information
___ To share customer data to enhance services and their timeliness

Accountability

Objective 1: Collecting and reporting information to determine outcomes.

Response A: Baseline information from each partner

___ Process to determine outcomes at the One-Stop regional level
___ Process to determine baseline for outcomes
___ Level of partner involvement

Response B: Description of system to facilitate collecting outcomes information

___ Plan for gathering outcome information
___ Some reference to use of MIS of partners for outcomes
___ Ownership of outcome performance

Objective 2: Implementation of a common intake system.

Response A: How the system will operate

___ Description of core data elements and how to use them
___ Alignment with state elements

Objective 3: Adoption and utilization of a CQI system.

Response A: Description of system design, including timeline

___ Use of CQI
___ Plan for incorporating CQI into implementation
___ Partner participation

Objective 4. It is the intent of the One-Stop system to improve the quality and quantity of services.

Response A: Describe when and how the One-Stop Regional Partnership will know it has improved the quality and quantity of services

___ Describe process to determine quantifiable data
___ Outcome descriptions are realistic and relevant

The Partnership

Objective 1: Create an organization that defines the partners' roles, a Fiscal Agent, and an Administrative Entity.

Response A: Memorandum of Agreement

___ Completeness of MOA
___ Presence of required partners
___ Presence of required programs
___ Identification of Fiscal Agent
___ Identification of Administrative Entity
___ Appropriateness of structure
___ Willingness to go beyond required activities

Objective 2: Develop and submit training plans by Sept. 30, 1998.

Response A: Description of plan development process, including timeline

___ Existence of process for training
___ Involvement of partners
___ Focus on front line workers
___ Cross-training specified

Objective 3: Address the need for One-Stop System support beyond June 30, 2000.

Response A: Description of planning process for long-term sustainability

___ Realistic appraisal of future needs
___ Understanding of service delivery vs. implementation
___ Identification of state actions needed as well as those at the local level

Appendix B: Policy Decisions


Appendix C. Technology Standards

Several key decisions about technology, especially the scope and type of state-level infrastructure, have not been made. The Executive Policy Council will make decisions at the point that the options have been explored and the implications for the Department of Information Services have been determined.

In the mean time, any budget for technology in the One-Stop Business Plans must relate to the threshold steps of the Technology policy, which states that connection to the Internet for all customers and communication among the One-Stop Regional Partners and their staff are the first steps. Accordingly, the purchase of computer equipment and software must relate to those steps and must meet the minimum standards for those connections.

When additional clarification on other aspects of connectivity have been made by the EPC, additional standards for technology purchases will be made available.

The Information Technology workgroup will have the charge of surfacing the various options and working with the One-Stop administrative department, Employment Security, to the EPC.


Appendix D. Common Data Elements

Common Intake and Participation Data

One-Stop Regional Partnerships should indicate the steps they will take to collect and maintain the following core data elements for individuals participating in staff assisted One-Stop services.

  • Name (First, Middle Initial, Last)
  • Date of Birth
  • SSN
  • Gender
  • Limited English Status
  • Mailing Address
  • 9 Digit Zip Code
  • Phone Number
  • Disability status
  • Prior Education
  • Parental Education
  • Race (two-part question as used in U.S. Census)
  • How long in Washington State
  • Date of application/enrollment
  • Category(s) applied for
  • Category(s) found eligible
  • Intake location
  • Start and end dates for Programs/Components
  • Completion
  • Certification

Appendix E. Line Item Glossary

Budget

Salaries Salary line item includes any salaries paid to any employee whether the employee is exempt, regular, shift, overtime or other.

Benefits Benefit costs for a pay period mirrors the distribution of salaries. Benefit expense is derived by applying a set percentage of salary expenditures.

Travel Travel should include in-state and out-of-state subsistence and lodging, private auto mileage, taxis, ferries, parking, and any related expense.

Equipment Equipment is defined as a tangible asset with a life expectancy of more than one year and cost of more than $1,000.00. Computer equipment and software is of particular interest in One-Stop and its cost should be included here.

Supplies Supplies are assets consumed in the course of an agency’s business. They generally have a useful life of less than a year. They may include such things as communication expenses, printing, telecommunications, postage, copy machine rent, meeting room rental, repair and maintenance, and other related expenses. Space rental and lease costs are of particular interest to One-Stop implementation and should be identified here.

Contracts Amounts paid for professional or technical expertise provided by a consultant from the private sector to accomplish a specific study, project, task or other work statement. Includes new contracts and amendments or renewals of existing contracts.

Other Leases, facility renovation, indirect charges, training expenses, advertising, bonding, insurance, and miscellaneous (amounts paid for services that do not fall within other expense categories).